兒少保護社工與法定強制當事人專業關係取向之探討

Exploring the Professional Relationship Between Child Protection Social Workers and Statutory Parties

蔡佳螢(Chia-Ying Tsai)

《當代社會工作學刊》 9期 (2017/11) Pp. 1-20

摘要

兒少保護工作是以法律為基礎進行公權力介入，近幾年因媒體報導及監察院調查案，使得兒少保護工作著重在於法律、程序及行政議題，忽略社工人員與法定強制當事人專業關係建立議題。在臺灣兒少保護社工人員實務上與法定強制當事人建立專業關係遇到困難有：非自願性專業關係、過份重視完成制式化操作工具，忽略以「人」為主體、文化議題。本篇文章提出重新建構社工人員與法定強制當事人建立專業關係模式，該模式需具備相關要件包括：執法性、工具性利益給予，提供充足資訊及福利補助…等、情感性關係，尊重、傾聽、瞭解…等。另外在這三項要件下，需兼顧華人文化面對權威「檯上一套、檯下一套」現象，人情及面子維護，「情」、「理」、「法」三者之間的平衡。使兒少保護社工人員與法定強制當事人專業關係可以從對立走向合作性關係，共同解決困難，維護兒少權益。

關鍵字

兒少保護工作 ； 專業關係 ； 非自願性個案 ； 華人文化

並列摘要

Child and youth protection is an intervention from public power on the basis of law. In the past few years, both of news reports and investigations undergone by the Control Yuan, R.O.C. paid more attention to the work of child and youth protection emphasizes on law, procedures, and administrative issues, rather than the issues regarding the professional relationships built between social workers and statutory parties. When social workers built relationships with a forced party, many difficulties might happen, such as involuntary professional relationships, the over-emphases on completing standardized manipulations, and lose cultural factors and human being the subject. This article brings up the reconstruction of the pattern one social worker shall refer to while establishing the professional relationship with the statutory party. The basic elements in this pattern include law enforcement, the accordance of instrumental interests, and the provision of sufficient information and welfare subsidy. Apart from the three elements above, the balance among the common sense, reason, and the law be considered, especially when facing way people see authority, human interest, and reputation in Chinese cultures. Thus, the relation between social workers and the forced statutory parties may be moved from opposition to cooperation, together solving problems and safeguarding the in interests of our children and youths.

並列關鍵字

Child and Youth Protection ； Professional Relationship ； Involuntary Client ； Chinese Culture