私立技職大學院校行政人員組織衝突知覺之初探──以中部一所私立科技大學為例

The Preliminary Exploration on the Administrators' Perceived Organizational Conflicts at Private Vocational and Technological Institutes in Taiwan -Taking One Institute in Central Taiwan for Example

林合懋(Her-Maw Lin) ； 陳昭雄(Jau-Shyong Chen)

《弘光學報》 46期 (2005/07) Pp. 207-220

https://doi.org/10.6615/HAR.200507.46.17

摘要

由於近年來技職教育的環境日趨競爭，尤其是私立技職大學院校未來將面臨更嚴峻的挑戰，一波波全面性的改造是可預期的。在此轉型發展的過程中，組織中可能會有比以往更多的組織衝突。組織衝突對學校究竟是產生常見的負面影響，抑或是正向有助於改革的影響，常取決於主管或卓越的過程中特別的加以重視。為了初步了解私立技職大學院校行政組織衝突的多寡、多類型衝突的相對嚴重性，以及不同人口變項行政人員對組織衝突的知覺差異，以期協助學校經營者做好衝突管理規劃，本研究以台灣中部一所在教育部專業類與行政類評鑑結果均相當不錯的私立科技大學為例，以該校行政單位與教學單位行政人員（職員）95位做為研究樣本進行私立技職大學院校行政組織衝突的探索性研究。研究結果顯示，該校行政人員所知覺到的組織衝突發生頻率屬於中低程度，反映出一般私立技職大學院校中的組織衝突可能不少。在各類型衝突的相對嚴重性上，被行政人員知覺到最常發生的是「認知衝突」，其次是「價值衝突」與「實質衝突」，最低的是「利益衝突」與「感情衝突」，這樣的相對順序非常明顯。在該校行政單位服務的行政人員所知覺到的大部分組織衝突都傾向比教學單位的行政人員所知覺到的多，但在「認知衝突」上卻是教學單位比行政單位多。行政人員中佔大多數比例的族群（女性、未婚者、最高學歷為學院或大學者）所知覺到組織衝突似乎比較多。另外，到校年資為6-10年的行政人員對組織衝突的關注可能是生涯發展中的黃金期。行政人員中子女數特別多的（三人以上）、學歷特別低（高中職以下）的或特別高的（研究所以上）以及年資特別久的（到校16年以上）似乎都知覺到最少的組織衝突，這些結果對衝突管理與後續研究有許多啟示。

關鍵字

組織衝突 ； 知覺 ； 私立 ； 技職院校

並列摘要

Recently the number of private vocational and technological institutes in Taiwan has been rapidly increasing. Situated in more turbulent environment, these private institutes have been facing more astringent challenges. More and more changes will occur within those institutes. As a result, more organizational conflicts may also be seen than ever taking place within those institutes during the expected process of transformation. Whether the outcomes of the organizational conflicts are helpful for the organizations or not often depend on how leaders in the organizations understand and take actions toward the conflicts. Therefore, the management of organizational conflicts should be deemed as an important issue for leaders striving for excellence at private vocational and technological institutes in Taiwan. This study taking one well-run private institute in central Taiwan with 95 administrators perceptions for example, the purpose of this study are as following: (1)to preliminarily explore the frequency of the organizational conflicts occurring in private vocational and technological institutes in Taiwan, (2)to preliminarily understand the relative seriousness among different types of organizational conflicts in those institutes, and (3) to describe the possible differences of organizational conflict perceptions among administrators with different backgrounds. Results show that the frequency of the organizational conflicts occurring at the exemplary institute is at low-to-middle level, indicating that the frequency of the organizational conflicts at other ordinary institutes may be higher than this level. The most frequently occurred organizational conflict are “cognitive conflicts”, and the less frequently occurred are “value conflicts”, and “substantial conflicts”, and the least frequently occurred are “benefit conflicts of” and “affective conflicts.” This order is relatively clear. The frequency of cognitive conflicts tends to be higher in the teaching units, while the other types of conflicts tend to be higher in the administrative units. The main forces (e.g. female, unmarried, and administrators with Bachelor degrees) of this exemplary institute tend to perceive more organizational conflicts. Suggestions for conflict management and further study are provided.

並列關鍵字

organizational conflicts ； private ； vocational and technological institutes

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