The Study of Moderating Effect of Emotional Intelligence on the Relationship among Goal Congruence, Work Engagement and Organizational Deviance Behavior

情緒智商對目標一致性、工作投入和組織偏差行為之間的調節作用研究

劉祥得(Hsiang-Te Liu) ； 趙仁方(Ren-Fang Chao) ； 許立一(Li Yi Hsu) ； 吳宗霖(Tsung-Lin Wu)

《政策與人力管理》 10卷2期 (2019/12) Pp. 31-63

https://doi.org/10.29944/PPM.201912_10(2).0002

摘要

Public servants' organizational deviance behavior has been considered a significant issue for public organization. The organizational deviance behavior always makes massive costs and reputation losses in public organization. The study focuses on finding out the moderating effect of emotional intelligence on the relationship among goal congruence, work engagement and organizational deviance behavior. This study collected 316 valid samples from public sector in Taiwan. We employed confirmatory factor analysis and structural equation model (SEM) to justify hypotheses being explored. The study confirms that: public servants' goal congruence, work engagement and emotional intelligence negatively affects organizational deviance behavior; emotional intelligence moderates the relationship among goal congruence, work engagement and organizational deviance behavior.

關鍵字

Goal Congruence ； Work Engagement ； Emotional Intelligence ； Organizational Deviance Behavior

並列摘要

公務員組織偏差行為是公共組織管理重要的課題。組織偏差行為的發生會造成公共組織巨大的成本與聲譽損失。本研究的重點在於了解情緒智商在目標一致性、工作投入和組織偏差行為之間關係的調節角色。研究共計收集臺灣公共組織部門的316個有效樣本進行分析，並以驗證式因素分析和結構方程模型的方法來檢驗假設的合理性。研究結果顯示：公務員的目標一致性、工作投入和情緒智商會對組織偏差行為產生負向的影響。不過，情緒智商因子確實能在目標一致性、工作投入和組織偏差行為之間產生調節作用。

並列關鍵字

目標一致性 ； 工作投入 ； 情緒智商 ； 組織偏差行為