主管領導風格與工作壓力對工作績效之探討

國內金融業經營環境艱困，台灣景氣隨著全球經濟起伏跌宕風險日益俱增，對金融業營運績效造成重大影響。因此，政府除了推動銀行整併及拓展海外據點分散風險之政策外，同時推動佈局亞洲金融市場推動進軍新南向政策，希望藉由國內金融業持續布局中國大陸，進而加碼如泰國、越南、柬埔寨等的東南亞國家賺取較高之利差收益提高利潤。銀行債權催理部門所擔負之催理責任重大，催收人員必需面對債務人逃避債務及管理階層所交付催收績效目標等雙重因素，使得工作壓力倍增，故擔任銀行催收主管如何在面臨龐大的工作壓力下，順利達成工作績效目標，為本研究探討之目的。本研究採質化深度訪談之方式，藉以探討在於銀行催收主管領導風格對催收團隊所產生之影響，以及在催收人員面臨排山倒海工作壓力下，主管運用何種領導風格對催收人員之工作壓力與工作績效所產生之關聯影響。研究結論：一、主管領導風格是會影響工作壓力的表現。二、工作壓力會影響工作績效的表現。三、主管領導風格會影響工作績效的表現。四、轉換型領導方式對工作績效目標的達成有正面的助益。

關鍵字

領導風格；工作壓力；工作績效；催收人員

並列摘要

The domestic financial industry has a difficult business environment. Taiwan's boom has been increasing with the ups and downs of the global economy, which has a significant impact on the performance of the financial industry. As a result, the government, in addition to promoting the bank and expanding the policy of spreading the risk of overseas strongholds, promotes the distribution of the Asian financial market to push into the New South policy. It is hoped that the domestic financial industry will continue to lay out the mainland of China, and then increase the profit margin of Southeast Asian countries such as Thailand, Vietnam and Kampuchea. Raise profits. Therefore, the responsibility of the bank's creditor's obliging department is very important, the collector must face the double factors such as the debtor's evasion of the debt and the performance target delivered by the management class, which makes the work pressure multiplier. So, how to lead the manager of the bank to lead the collector and under the huge pressure of work, the goal of job performance is achieved smoothly, and the purpose of this study is mainly discussed. In this study, we take a qualitative and in-depth interview to explore the impact of the leadership style on the collection team and the influence of the leadership style on the job pressure and performance of the collectors. The conclusions of the study are summarized as follows: 1. The leadership style will affect the performance of work stress. 2. Job stress will affect the performance of job performance. 3. The leadership style will affect the performance of job performance. 4.Transformational leadership has a positive effect on the achievement of performance goals.