組織成員之人格特質、工作壓力交互作用 對績效表現之影響

THE STUDY ON THE INTERACTION OF EMPLOYEE PERSONALITY AND JOB STRESS ON JOB PERFORMANCE

林俊良(Chun-Liang Lin)

指導教授 ： 夏康寧

元智大學/管理學院/管理碩士在職專班/碩士(2012年)

摘要

本研究目的在探討人格特質與工作壓力對績效表現之影響；以及人格特質、工作壓
力與工作績效在個人背景變項上之差異。以台灣某全球五百大企業之一的高科技產業員
工為研究對象進行問卷調查，發放300 份問卷，有效回收率為76.67%。
問卷資料以描述性統計、信度分析、皮爾森相關分析、階層迴歸分析、獨立樣本t 檢
定以及單因子變異數分析等方法進行統計分析，並驗證假設。經過實證研究後發現：
1.A 型人格對工作績效有顯著正向之影響
2.在工作壓力中焦慮壓力對任務績效有顯著負向之影響
3.在工作壓力中時間壓力則是對脈絡績效有顯著負向的影響
4.教育程度對A 型人格傾向有顯著影響
5.性別是影響時間壓力之因素
6.教育程度和職稱對任務績效有顯著影響
關鍵字：人格特質、工作壓力、時間壓力、焦慮壓力、工作績效、任務績效、脈絡
績效、

關鍵字

人格特質 ； 工作壓力 ； 時間壓力 ； 焦慮壓力 ； 工作績效 ； 任務績效 ； 絡

並列摘要

The purpose of this study is to examine that the influence of personality and job stress on
the job performance ; and the difference in personal variation for personality, job stress and
Job Performance. The data was collected from someone of the world's top 500 companies in
Taiwan high-tach industry by using questionnaires. With 300 questionnaires issued and the
number of valid returned questionnaires totals 230, which yields to 76.67% rate of return.
Data were analyzed by descriptive statistics, letter degree analysis, Pearson Correlation
Analysis, Hierarchical regression analysis, independent sample t test and one way ANOVA,
with trial hypnosis testimony. After empirical analysis, results indicated that:
1.Ａ type personality characteristic is positively and significantly related to job
performance
2.Anxiety of job stress is negatively and significantly related to task performance.
3.Time stress of job stress is negatively and significantly related to contextual
performance.
4. Level of education is significantly related to job performance
5. Gender factors affecting the time stress
6. Level of education and job titles are significantly related to task performance
keywords：personality, job stress, time stress, anxiety, job performance, task performance,
contextual performance,

並列關鍵字

time stress ； anxiety ； job performance ； task performance ； personality ； job stress

參考文獻

莊靜宜（2000）。高科技產業與傳統產業從業人員工作壓力與工作滿足之比較研究。國

Greenglass, E. R., & Ronald, J. B. (1991). The Relationship between Stress and Coping

Abush, R., & Burkhead, E. J. (1984). Job stress in mid-life working women: relationships

Psychology, 31(1), 36-44.

Barr, O. (1994). Job satisfaction of community nurses working with people with a mental