Using Kano model to investigate and analysis 288 questionnaires, the results of the discussion can be found that the low cost carrier should release the membership mileage accumulation plan, which can increase the satisfaction. Delayed frequency is the basic attention service, but it will be affected by the weather, flight scheduling and terminal management problems, resulting in dissatisfaction. In order to improve satisfaction and reduce dissatisfaction, it is necessary to put more emphasis on the entertainments offer, number of toilets, charge for checked baggage, and lost luggage insurance. Among the 11 services of different elements, multiple booking methods can help operators to increase their satisfaction and reduce dissatisfaction.