- 期刊
Research on the Satisfaction of Elderly People with Smart Elderly Service and Its Influencing Factors: Based on A Survey in Chengdu, Sichuan Province
摘要
The article designed a scale of influencing factors of elderly users' satisfaction with smart elderly services, constructed an analytical model of influencing factors‐satisfaction‐continuity motivation, and took elderly people who had used smart elderly services in Chengdu as the respondents. The results of the empirical analysis showed that there was no correlation between users' expectations and satisfaction with smart elderly services; perceived ease of use was related to satisfaction, but the linear relationship between the two did not hold. Perceived quality has a significant positive effect on satisfaction, and satisfaction also has a significant positive effect on the continuity motivation of the elderly. Further, suggestions for improving the wisdom elderly service in Chengdu were put forward: promoting the research and development of wisdom elderly product design and enriching the supply of practical wisdom elderly products; enhancing the information security management of wisdom elderly products and online wisdom elderly service platform; strengthening the construction of network infrastructure and optimising the platform response mechanism; accelerating the training of professional talents for the elderly service team; promoting the popularisation of smart technology and crossing the elderly "digital divide", etc.
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