幽默在办公室管理中的角色和对组织效果的影响

The Role of Humor in Office Management and Its Impact on Organizational Effectiveness

郭超凡(Chaofan GUO) ； 林正杰(Kelvin C. K. Lam)

《DPU International Conference on Business Innovation and Social Sciences 2021》 International Sessions (2021/05) Pp. 773-782

https://doi.org/10.29608/caicictbs.202105.0084

摘要

为了探究幽默这一元素在中国办公室管理中能否作为一种管理工具，管理者如何用幽默来充实领导力，如何使用幽默达成一些重要的组织效果，哪些因素影响幽默的适宜性。本研究梳理了幽默与管理的重要研究，采用半结构访谈对8家中国大中型服务机构的8位管理者进行资料搜集，使用扎根理论对资料编码分析。研究发现管理者意识到使用幽默的好处并认为它是一种管理工具。幽默在实现减少压力、团队凝聚力、改善沟通、创造力和领导效能等组织效果的效用上非常依赖于情况。受访者倾向于将幽默的使用归因于他们的自然技能，幽默只是他们个性的一部分。种族和性别对幽默产生负面的效果并不明显，语言、年龄、宗教和层级对幽默使用的效果有影响。

關鍵字

幽默 ； 管理者 ； 领导力 ； 组织效果

並列摘要

In order to explore whether humor can be used as a management tool in Chinese office management, how managers use humor to enrich leadership, how to use humor to achieve some important organizational effects, and what factors affect the appropriateness of humor. This study combed important studies on humor and management, collected data from 8 managers of 8 large and medium-sized service organizations in China through semi-structured interviews, and coded data analysis using grounded theory. Research has found that managers recognize the benefits of using humor as a management tool. Humor is highly situation-dependent in achieving organizational effects such as reduced stress, team cohesion, improved communication, creativity, and leadership effectiveness. Respondents tended to attribute their use of humor to their natural skills and humor was just a part of their personality. The negative effects of race and gender on humor use are not obvious, while language, age, religion and hierarchy have an impact on the effect of humor use.