建構提升企業生態效益之作業改善模式－以民用航空運輸業為例

專家報告與證據顯示近年來生態環境惡化嚴重，連帶的影響經濟發展，許多國家與人民警覺此惡化情況，企圖採取更多環保措施以拯救地球生態，使得環境保護成為全球重視的議題，企業也開始重視並進行環境保護。傳統觀念中認為進行環境保護作業將影響獲利；或是不知如何進行以兼顧環境保護與營運績效，此使得企業不願進行環境改善投資。本研究引用生態效益（Eco-efficiency）與TRIZ的矛盾矩陣、物質－場分析、最終理想結果等方法，建構系統化的有效運作模式，當企業進行作業改善時，能夠正確遴選欲改善項目，進行方案研究，並確認能夠以較少的營運成本支出，達到提升產品／服務的價值及降低對環境的衝擊；並以民用航空運輸業作業為例進行模式驗證。研究結果顯示，運用本研究模式進行作業改善，確能提升企業生態效益，促進永續發展。

關鍵字

生態效益； TRIZ ；航空公司環保作業

並列摘要

The global warming and climate change situation has been worsen recently and effect economic growth. Many countries are aware of this situation and try to make any effective improvements in order to saving the earth. Environmental protection has been become an important global issue. It has forced become to consider and proceed with protection of the environment as well. Traditionally, corporate think that any effort at environmental protection will increase its operating expense. Moreover, corporations don't know how to control environment protection and cost, which affects and limits corporate investment in environment protection. This paper presents the Eco-efficiency and the TRIZ methodologies such as Contradiction Matrix, Substance-field Analysis and Ideal Final Result to construct a systematic and effective model. Through the model, corporations can put forward an ideal selection and study an appropriate solution, then acquire following efforts when proceeding to implement environment protection improvement: 1. Lesser operation expense 2. Increasing the product/service value 3. Reducing environmental impact A case study is demonstrated by a Civil Air Transport Enterprise. Successful examples have indicated that the model is helpful and effective for advancing corporate is Eco-efficiency.

並列關鍵字

Eco-efficiency ； TRIZ ； Airlines environment protection

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