醫學健檢中心導入RFID之效益分析 －以新光醫院健檢中心為例

The Benefit Analysis of RFID Use in the Health Management Center – The Experience in Shin Kong Wu Ho-Su Memorial Hospital

呂至剛(Jyh-Gang Leu)

指導教授 ： 陳文華

國立臺灣大學/管理學院/商學組/碩士(2010年)

https://doi.org/10.6342/NTU.2010.00600

摘要

隨著國人生活品質日益提升，對於自身健康狀況的掌握需求亦隨之增加，定期做健康檢查已成為瞭解自我健康狀況最便捷的方式。
然而，健康檢查往往十分的耗時與費事。在健檢過程中，最常聽到健檢來賓的抱怨，就是冗長的排隊等待時間。就以前作法，健檢來賓所要執行的檢查，都必須透過值班人員來掌握每一檢查室的進度，同時監控健檢來賓本身所要檢查的項目內容。而健檢來賓所要進行的檢查，並非侷限在一處，因此值班人員需費心費力地掌控每一環節，避免健檢來賓因等候時間過長造成身心俱疲的現象。同時，由於整個健檢流程都是採人工作業(從排程、健檢單、身分辨識等)，難免會有疏失的情況發生，並造成不必要的醫療錯誤。也由於健檢來賓可在院區內自由的活動，健檢中心的護理人員常常無法掌控健檢來賓動向，時常發生健檢來賓未準時到達檢查站之情況，造成醫護人員額外的負擔。除此之外，在診療過程當中，除了透過人工比對資料，並無法利用系統自動辨識健檢來賓的身分。
本研究以新光醫院為研究對象，導入RFID來打造全方位的預防醫學健檢中心，運用RFID為工具，發展相關的應用軟體，以提升健檢的效率同時減低人工調度的成本並提供醫療資訊分享、院際間資訊查詢，達成醫療資訊資源重複使用，所帶來效益不僅強化健檢中心服務品質並建立一個健康檢查中心標準作業流程的典範。
本研究效益不僅僅於作業流程的改造，在帶動外籍人士來台進行觀光健檢方面也大幅提升其競爭力，透過本研究將健檢中心的服務品質與效率提升，一定能夠帶動外籍人士來台進行觀光健檢

關鍵字

RFID ； 健檢效率 ； 醫療資訊 ； 觀光健檢

並列摘要

With the rising quality of life for people, for their own health needs will also increase, regular health checks done on self-health status has become the most convenient way.
However, the health check is often a very time-consuming and trouble. In the health check process, the most commonly heard guests complain about health examination is the long queue waiting time. On the previous practice, health testing, guests check to be performed, must be through the duty officer to master the progress of each examination room at the same time monitor the health examination and gentlemen, the project itself to check the contents. The health examination to be carried out by the guest check is not confined to one, so be on duty to control every aspect of trouble to avoid the health examination and gentlemen, due to long waiting times caused by thetired phenomenon of. At the same time, due to adopt the entire health check process is artificial work (from the scheduling, health slips, identity recognition, etc.), it is inevitable there will be at fault occur and result in unnecessary medical errors. Also because of health examinations guests can freely within the center district's activities, health center nurses are often unable to control the health examination guests situation, health testing, frequent guests did not arrive at the checkpoint o, resulting in an additional burden on health care workers. In addition, in the treatment process, except through artificial identification, and access to health examination system to automatically recognize the identity of guests.
In this study, Shin Kong Hospital, as the research object, import RFID to create a full range of preventive medicine health center on the use of RFID as a tool for development-related software applications to enhance the efficiency of health examination scheduling while reducing labor costs and provide medical information sharing , the hospital inter-information query, re-use of the medical information resources, which bring benefits not only to strengthen the health center on the quality of service and the establishment of a health center model of standard operating procedures.
This study not only the operating effectiveness of the transformation process, in the lead foreigners to come to Taiwan for sightseeing, health check, are also greatly enhance their competitiveness, through this study health center's service quality and efficiency gains, will be able to bring foreign nationals to come to Taiwan sightseeing health check

並列關鍵字

RFID ； The Efficiency of Health Examination ； Medical Information ； Sightseeing Health Check

參考文獻

12.陳明豐(民94)。健康檢查與健康管理。健康世界，229，82-86。

17.楊珺涵(民98)。醫院導入RFID醫護人員之關鍵接受因素探討。台大醫療機構管理研究所碩士論文，未出版碩士論文，台北。

2.Banks, J., Pachano, M. A., Thompson, L. G., Hanny, D. (2007)。RFID Applied。Canada：John Wiley & Sons, Inc., Hoboken , New Jersey.

4.Han, P. K. J.(1997)Historical changes in the objectives of the periodic health examination. Annals of internal Medical, 127(10),910-917.

acceptance of ubiquitous devices for the elderly in a geriatric hospital