無線射頻辨識技術接受之實證研究─以TAM2為基礎

An Empirical Study of the Radio Frequency Identification Technology Acceptance: Based on the TAM 2

黃建維(Jian-Wei Huang)

指導教授 ： 程永明

朝陽科技大學/管理學院/企業管理系碩士在職專班/碩士(2010年)

摘要

近年來，無線射頻辨識技術已成為實務界人士與學術研究者關注的焦點。在我國，政府也積極推動無線射頻辨識技術（RFID）於各個產業的應用，其中也包括了醫療業。然而，目前研究鮮少注意在瞭解無線射頻辨識技術（包含主動式RFID與被動式RFID）在醫療產業之接受程度。因此，基於技術接受模型2（TAM 2），本研究目的乃是探討組織支援、系統品質、服務品質、相容性與政府對於醫療院所人員使用無線射頻辨識技術（包含主動式RFID與被動式RFID）的影響。本研究共於二間醫學中心和十間區域醫院發放了156份問卷，有效回收問卷共138份，有效回卷率為88.46%。研究結果歸納如後：分為綜合RFID、主動式RFID與被動式RFID。
以綜合RFID來看，首先，主觀規範、工作相關性、結果明確性、系統品質與知覺易用性對知覺有用性有正向顯著影響；主觀規範、工作相關性、結果明確性、組織支援與系統品質對知覺易用性有正向顯著影響。再者，相容性、知覺有用性及知覺易用性對使用意圖有正向顯著影響。最後，使用意圖對實際使用有正向顯著影響。
以主動式RFID來看，首先，主觀規範與系統品質對知覺有用性有正向顯著影響；主觀規範與系統品質對知覺易用性有正向顯著影響。再者，相容性、知覺有用性及知覺易用性對使用意圖有正向顯著影響。最後，使用意圖對實際使用有正向顯著影響。
以被動式RFID來看，首先，工作相關性對知覺有用性有正向顯著影響；主觀規範、組織支援與系統品質對知覺易用性有正向顯著影響。再者，相容性、知覺有用性及知覺易用性對使用意圖有正向顯著影響。最後，使用意圖對實際使用有正向顯著影響。

關鍵字

技術接受模型2 ； 被動式無線射頻辨識技術 ； 主動式無線射頻辨識技術 ； 無線射頻辨識技術

並列摘要

The radio frequency identification (RFID) technology is currently being spotlighted by business practitioners and researchers. For Taiwan, the government has actively boosted the applications of the RFID technology in various industries, such as the healthcare industry. However, little research consideration is being made on understanding the acceptance of the RFID, including the active RFID and the passive RFID, technology in healthcare industries. Based on the technology acceptance model 2 (TAM 2), the purpose of this study is to explore the impacts of organization support, system quality, service quality, compatibility and government on employees’ usage of the RFID (active RFID & passive RFID) technology in hospitals. A total of 156 questionnaires were sampled from two medical centers and ten regional hospitals, a total of 138 responses were deemed usable for the analyses, a 88.46% usable response rate. This study’s results are summarized as follows: the whole RFID, the active RFID, and the passive RFID technology.
In the whole RFID technology, Firstly, subjective norm, job relevance, result demonstrability, system quality, and perceived ease of use have significantly positive effects on perceived usefulness; further, subjective norm, job relevance, result demonstrability, organization support, and system quality have significantly positive effects on perceived ease of use. Secondly, compatibility, perceived usefulness, and perceived ease of use have significantly positive effects on usage intention. Finally, usage intention has statistically significant and positive effects on actual usage.
In the active RFID technology, Firstly, subjective norm, and system quality have significantly positive effects on perceived usefulness; further, subjective norm, and system quality have significantly positive effects on perceived ease of use. Secondly, compatibility, perceived usefulness, and perceived ease of use have significantly positive effects on usage intention. Finally, usage intention has statistically significant and positive effects on actual usage.
In the passive RFID technology, Firstly, job relevance have significantly positive effects on perceived usefulness; further, subjective norm, organization support, and system quality have significantly positive effects on perceived ease of use. Secondly, compatibility, perceived usefulness, and perceived ease of use have significantly positive effects on usage intention. Finally, usage intention has statistically significant and positive effects on actual usage.

並列關鍵字

the Passive RFID ； Technology Acceptance Model 2 ； The Radio Frequency Identification (RFID) ； the Active RFID

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