工作資源、職家衝突及其後果：以工作負荷量為調節因子

Work Resources, Work-to-family Conflict and its Consequences: work overload as the moderator

郭靜宜(Chin-Yi Kuo)

指導教授 ： 陸洛

國立臺灣大學/管理學院/商學研究所/碩士(2010年)

https://doi.org/10.6342/NTU.2010.01370

摘要

本研究主要的目的為探索在華人體系為主的社會中(臺灣)，「工作資源」(包含了組織的家庭政策與組織的家庭支持)、「工作－家庭衝突」與工作相關之後果變項的關聯。此外，本研究更以「工作負荷量」為調節變項，檢視工作負荷量對工作資源與工作－家庭衝突間的調節效果。本研究利用結構式的問卷，共計完成310份有效問卷，調查對象皆為全職員工。 研究結果發現對於臺灣員工而言，工作資源不僅能降低工作－家庭衝突和離職意向，還可增加工作滿意度。而工作－家庭衝突與離職意向有顯著正相關，且與工作滿意度有顯著負相關。更重要的是，本研究發現工作負荷量對於「女性支薪育嬰假」與「工作－家庭衝突」間的關係有調節作用，亦即工作負荷量會緩減工作資源帶來的效果。 研究中更發現，「組織的家庭支持」是不同工作資源形式中最有效的資源，其最能有效降低工作－家庭衝突和離職意向，並增進工作滿意度；而「組織的家庭政策」的效果並不顯著。因此企業除了實行相關的福利政策外，更需積極的營造出家庭支持的企業文化和風氣，以減低員工職場和家庭的衝突，進而提升員工的工作表現。

關鍵字

工作－家庭衝突 ； 工作資源 ； 工作負荷量 ； 離職意向 ； 工作滿意度

並列摘要

The aim of this research was to explore relations between work resources (including organizational family-support policies and organizational family-support values), work-to-family conflict (WFC), and work-related outcomes in a cultural context of a Chinese society (Taiwan). In addition, this research specifically examined the role of “work overload” as the moderator. Using structured questionnaires, a sample of 310 full-time employees was surveyed. Analyses revealed that for Taiwanese employees, work resources were not only related to reduced WFC and turnover intentions but also to enhanced job satisfaction. WFC was related to reduced job satisfaction and enhanced turnover intentions. More importantly, we found that work overload moderated the relationship between work resources and WFC. Moreover, we observed that “organizational family-support values” was the most effective work resource in reducing WFC and enhancing work -related well-being, whereas “organizational family-supportive policies” were less effective resources. It is thus recommended that in addition to introducing various family-friendly policies, companies should be more active in cultivating a family-supportive organizational culture.

並列關鍵字

work-family conflict (WFC) ； work resources ； work overload ； turnover intentions ； job satisfaction

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