台灣知識櫥窗之知識管理架構下建立企業知識文件管理模式之初期探討研究

A Preliminary Study on Constructing an Enterprise Knowledge Document Management Model based on the Knowledge Management structure of Taiwan Knowledge Window

吳序弘(Shiu-Hong Wu)

指導教授 ： 王銘宗

共同指導教授 ： 王淑娟

國立臺灣大學/工學院/工業工程學研究所/碩士(2004年)

https://doi.org/10.6342/NTU.2004.10117

摘要

在知識經濟時代，知識是企業競爭優勢的主要來源，在企業內部，不論個人或組織的知識與經驗都有其一定的價值，然而企業內隱的知識不易控制，若知識能透過適當的方式轉換成有形的文件，則對企業的競爭力與資產的增加都是非常可觀的。知識文件的建構和管理，就是知識分享與運用的基礎，近年來由於資訊科技的發達，知識文件藉資訊工具的使用而更容易儲存與管理，釵h企業便因能有效的運用組織中之知識文件，使其在組織效能與競爭力上有顯著提昇。
有鑑於此，本研究藉由知識管理文獻的分析、企業內部知識文件分類、控制及分享的探討以及企業推行知識文件管理的策略，期能達到下列目標：
一、瞭解知識管理的內涵與架構，並以此作為後續研究之基礎。
二、提出台灣知識櫥窗(Taiwan Knowledge Window, TKW)的管理架構，藉由知識分享平台的建立，讓企業能有效的推行知識管理。
三、以台灣知識櫥窗為基礎，建立一個企業知識文件管理(Knowledge Document Management, KDM)的參考模式。

關鍵字

台灣知識櫥窗 ； 知識管理 ； 知識文件 ； 知識文件管理

並列摘要

In this newly developed knowledge-based economic era, knowledge has already been the major resource of enterprise’s advantaged competitiveness. At the internal part of the company, both of the personal knowledge and the experience of organization have their certain value. Although the tacit knowledge is hard to control. If the internal knowledge can be transformed into the tangible document through proper ways, the increase of assets and enterprise’s competitiveness will be very significant. The construction and management of knowledge documents is the basis of sharing and using knowledge. Recently, as the result of developing in information technology, it is easier to save and manage the knowledge document. Therefore, many companies raised their organizational effectiveness by using the knowledge document efficiently.
In consideration of the importance of document management, this research analyzes the meaning of knowledge management, the classification of knowledge document, knowledge document sharing and the strategy of some companies in means of literature review. It can be concluded by the following three points:
1. Try to interpret the connotation and the structure of knowledge management. All of the following research will make use of these concepts.
2. Bring up a management structure of Taiwan Knowledge Window (TKW). Build up a knowledge sharing platform to help enterprises implement knowledge management.
3. Based on the Taiwan Knowledge Window, this research constructs a reference model of enterprise Knowledge Document Management (KDM).

並列關鍵字

Knowledge Document ； Knowledge Document Management ； Taiwan Knowledge Window ； Knowledge

參考文獻

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Baets, W. (1998). Organizational Learning and Knowledge Technologies in a Dynamic Environment. Netherlands：Kluwer.

Balasubramanian, V., & Bashian, A. (1998). Document Management and Web Technologies: Alice Marries the Mad Hatter. Communications of the ACM, 41(7), 107-115.