組織中的人際報復：探討負面情緒與報復認知之關係的干擾效果

Revenge within Organizations: Examining Moderators of the Relationship between Negative Emotions and Revenge Cognition

曾奕力(Yi-Li Tseng)

指導教授 ： 戚樹誠

國立臺灣大學/管理學院/商學研究所/碩士(2013年)

https://doi.org/10.6342/NTU.2013.02478

摘要

本研究旨在探討組織中影響報復認知的相關因素，主要包括受害者負面情緒程度與雙方須接觸期間，並探討受害者之負向回報信念程度、自尊心強烈程度與雙方須接觸期間對於負面情緒程度與報復認知之關係的干擾效果。

本研究採用發放問卷之方式收集樣本，請受試者假想自己為情境個案之受害者，並將問卷依照雙方須接觸期間區分為兩種版本，A問卷設計雙方須接觸期間為短期；B問卷則為長期，藉此探究受害者與加害者雙方須接觸期間與報復認知的相關性。最終共採集到133份有效樣本，並利用迴歸分析與變異數分析進行資料統計分析，再針對各變項與依變項之研究假設進行驗證。

研究結果顯示，受試者負面情緒強度與報復認知之間存在顯著正相關，而雙方須接觸期間則與報復認知之間存在顯著負相關。至於干擾效果的檢測方面，受試者的負向回報信念程度，在負面情緒程度與報復認知之關係存在負向之干擾效果；而受試者的自尊心強烈程度與雙方須接觸期間，則對於負面情緒程度與報復認知之間不存在顯著之干擾效果。

關鍵字

報復認知 ； 負面情緒 ； 負向回報信念 ； 雙方須接觸期間 ； 自尊心

並列摘要

The purpose of this study was to discuss the relevant factors of revenge cognition within organizations. Therefore, the dependent variable in this study is victim’s revenge cognition, while the independent variables are victim’s degree of negative emotions and the length of bilateral contact. Moreover, this study also takes victim’s degree of negative reciprocity belief, victim’s degree of self-esteem, and the length of bilateral contact into confounding factors to discuss the moderating effects of the relationship between victim’s degree of negative emotions and revenge cognition.
The study developed two types of questionnaires, which are almost the same with slightly different scenarios, to conduct the research. Questionnaire A was designed for short-term bilateral contact while questionnaire B was designed for long-term. The sample of the present research includes 133 people who are currently in a certain organization. Regression analysis and ANOVA were used to analyze the data.
The result showed that victim’s degree of negative emotions was positively related with revenge cognition, while the length of bilateral contact was negatively related with revenge cognition. In addition, this study also found that victim’s degree of negative reciprocity belief exerted the moderating effect on the relationship between victim’s degree of negative emotions and revenge cognition, whereas victim’s degree of self-esteem and the length of bilateral contact did not.

並列關鍵字

revenge cognition ； negative emotions ； negative reciprocity belief ； the length of bilateral contact ； self-esteem

參考文獻

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