全球境外資訊委外服務發展的研究

本論文的重要目的，是針對全球境外資訊服務發展的趨勢做深入的研究與分析。藉此，作者希望能夠提供資訊服務業者有用的資訊及建議，進而能針對境外資訊委外服務做充分的準備以取得全球競爭優勢。　　企業及資訊服務業者很早以前就已利用境外資源來滿足人力的需求。近年來，因為Y2K危機、通訊技術的突破以及網際網路服務的蓬勃發展，使得全球對資訊人才的需求大增，加速了全球資訊服務的成長。　　現今釵h企業及資訊業者已經開始採用境外與境內資源搭配的運作模式而得到相同品質，較低成本的服務。　　本研究的結論認為：資訊服務業者在了解境外委外服務重要性的同時，必須了解本國及委外國家對產業競爭優勢的影響，對自身現有的能耐有充分的認知，制定適切的境內�境外服務模式與策略，積極爭取境外委外服務的先機。

關鍵字

交易成本理論；資訊委外服務；境外；比較優勢；競爭優勢

並列摘要

The key objective of this thesis is o gain insights of the increasingly important trend of global offshore IT services where enterprises and IT service companies leverage the cost and skill arbitrage to deliver the IT services on the global basis. From the insights, the author hopes to provide useful information and recommendations to the IT services companies to better prepare for the impact of the offshore IT services and excel from the new delivery model. Offshore IT services is not new to both the enterprises and the service companies, the tremendous growth in offshore IT services was fueled by the worldwide hot demand on IT resources to address Y2K issues and Internet boom. It is possible due to the technological breakthroughs in telecommunication and pervasive Internet usage which make cross-border collaborations on complex IT issues a reality. Now many enterprises, IT service companies have adopted the offshore or global delivery model. They expect not only cost saving but also the service quality from this model. This thesis finds that the enterprises need to assess its readiness for offshore IT services before they jump into the engagement. There’re best practices for enterprises to reference to get the best value from the global delivery model. As for the IT services companies, it is important to understand why certain countries developed the competitive advantages and why other countries did not. It is also important for the services companies to focus on the right competencies and build sustainable competitive advantage based on its current strength and market position, and leveraging the optimal offshore engagement model for the company.

並列關鍵字

transaction cost theory ； offshore ； IT outsourcing sevice ； comparative advantage ； competitive advantage

參考文獻

46. 陳欣怡, 台、韓大尺寸液晶顯示器面板產業經營模式之比較, 2004

2. Alpar, P & A. Saharia, 1995. Outsourcing Information System Functions: An Organization Economics Perspective, Journal of Organizational Computing, Vol5, No.3, 1995

4. Coase, R. H., The Nature of Firm, Economica, Vol. 4, 1937

5. Dietrich, M., Transaction Cost Economics and Beyond： Towards a New Economics, Routeledge, 1994

7. Grant, Robert M., Contemporary Strategy Analysis: Concepts, Techniques, Applications, 4th Edition, Blackwell, 2002

國際替代計量

全球境外資訊委外服務發展的研究

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