轉換型領導特質對工作壓力及工作滿意度之影響─以人格特質為調節變項

The impact of Transformational Leadership on Work Pressure and Job Satisfaction with Personality as a Moderator in research

顧家祈(Chia-Chi Ku)

指導教授 ： 陸洛

國立臺灣大學/管理學院/商學研究所/碩士(2009年)

https://doi.org/10.6342/NTU.2009.03086

摘要

本研究旨在探討部屬知覺主管轉換型領導特質對於部屬之工作壓力、工作滿意度的影響，並進一步探討部屬的人格特質能否調節主管轉換型領導特質的影響。本研究以轉換型領導之「激勵鼓舞」與「激發智力」特質為自變項，探討對依變項「工作壓力」及四個壓力來源（「工作要求壓力」、「缺乏自主性壓力」、「主管壓力」、「人際衝突壓力」）、「工作滿意度」及「主管滿意度」之影響，並探討調節變項「人格特質」中的「開放性」、「神經質」、「勤勉正直性」是否具調節作用。
本研究以台灣地區有全職工作者作為樣本，進行結構性問卷施測，採用便利取樣。研究者透過人際網絡在北、中、南三區共回收310份有效問卷。
研究結果顯示，轉換型領導之「激勵鼓舞」特質會增加部屬之工作壓力、工作要求壓力及主管壓力；轉換型領導之「激發智力」特質會減少「缺乏自主性壓力」、「主管壓力」並增加「工作滿意度」及「主管滿意度」。在調節作用方面，「開放性」可以調節「激勵鼓舞與主管滿意度的關係」和「激發智力與主管滿意度的關係」；神經質可以調節「激勵鼓舞與工作壓力總分的關係」、「激勵鼓舞與主管壓力的關係」、「激發智力與工作壓力總分的關係」和「激發智力與主管滿意度的關係」；勤勉正直性可以調節「激勵鼓舞與工作壓力總分的關係」、「激勵鼓舞與工作要求壓力的關係」、「激勵鼓舞與人際衝突壓力的關係」和「激發智力與人際衝突壓力的關係」。

關鍵字

轉換型領導 ； 工作壓力 ； 工作滿意度 ； 人格特質

並列摘要

The purpose of this study was to explore the influence of superior’s transformational leadership on work stressors, job satisfaction and superior satisfaction. In addition, we also examined the moderating effect of personality traits on the relationship between superior’s transformational leadership and job consequence.
The purposive sampling method was used to conduct surveys with structured questionnaires among full-time workers in Taiwan. A total of 310 participants returned valid responses for further analysis.
Our results showed that the “inspirational motivation” characteristic of transformational leadership had negative impacts on work stressors and the “intellectual stimulation” characteristic of transformational leadership had positive impacts on work stressors, job satisfaction and superior satisfaction.
We also found that personality traits could moderate the relationship between transformational leadership and work stressors, job satisfaction and superior satisfaction. Openness to experience could moderate the relationship between transformational leadership and superior satisfaction. Neuroticism could moderate the relationship between transformational leadership and work stressors and the relationship between transformational leadership and superior satisfaction. Conscientiousness could moderate the relationship between transformational leadership and work stressors.

並列關鍵字

transformational leadership ； work stressors ； job satisfaction ； personality traits

參考文獻

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