我國大學圖書館參考館員工作內容、專業能力及繼續教育之研究

A Study of Work, Competence, and Continuing Education of Reference Librarians in Taiwan University Libraries

林雅惠(Ya-hui Lin)

指導教授 ： 吳明德

國立臺灣大學/文學院/圖書資訊學研究所/碩士(2008年)

https://doi.org/10.6342/NTU.2008.03267

摘要

摘要

　　自1980年代後期開始，由於資訊科技的影響，參考服務的工作內容變得更多元且更繁重，參考工具也變得更多樣化，甚至服務重點也從本地擴展為全球性，館員除了要提供傳統的參考服務，還要提供許多新興的服務，所以館員需具備的專業能力項目也更廣泛。為了因應新時代，參考館員在資訊時代的重要任務之一，便是常保專業能力的新穎度，尤其是大學圖書館的參考館員，持續接受繼續教育是非常重要的，甚至應當成工作的一部分，才能與時並進，提供讀者最佳的服務。

　　本論文的研究目的為：一、探討現今我國大學圖書館參考館員的工作內容；二、探討資訊科技發展對我國大學圖書館參考服務的影響；三、探討我國大學圖書館參考館員對自身應具備之專業能力的看法；四、探討我國大學圖書館參考館員參與繼續教育的情形；五、探討我國大學圖書館參考館員對於參與繼續教育與增進專業能力的看法。

　　本研究採訪談法，共訪談22位學生人數接近或達一萬人以上之一般性大學的圖書館參考部門主管或業務承辦人。研究結果顯示：一、大學圖書館參考館員的工作內容越來越多元，工作量越來越加重；二、因應資訊科技的發展，產生許多新服務，亦改變許多服務的方式；三、參考服務台臨櫃讀者問題並未減少反而增加；四、資訊素養或資訊技術是最多大學圖書館參考館員認為應具備的主要專業能力；五、參考館員參與繼續教育頻率較高，自發性參與較多，且參與館外舉辦之正式繼續教育較多；六、參考館員希望能多參與的繼續教育主題與最想增進的專業能力相符；七、參考館員對參與繼續教育與增進專業能力的關係持正面態度。

關鍵字

大學圖書館 ； 參考館員 ； 專業能力 ； 繼續教育

並列摘要

Abstract

As a result of the development of information technology, the content and tools of reference service have become more diversified since the late 1980s, and even local service has expanded to global status. Librarians need a higher level of competence because not only must they provide traditional services but also new and technologically up-to-date services. To keep their levels of competence fresh is one of the most important tasks for reference librarians in an information society. It is especially important to university reference librarians who are constantly adapting to the needs of continuing education. In order to provide better service for users, reference librarians must renew their levels of competence at all times.

The purpose of this study is to discuss: (1) the present work of reference librarians in Taiwan university libraries; (2) the influence of the development of information technology on university reference librarians; (3) what level of competence that university reference librarians think they must have; (4) the present situation of university reference librarians participating in continuing education; and (5) the opinions about accepting continuing education and improving the competence levels of university reference librarians.

In this study, 22 reference librarians from different universities were interviewed. The results of this study show that: (1) the workload of university reference librarians has become heavier and more diversified; (2) for the development of information technology, university libraries have added many new reference services and have changed a lot of their methods of service; (3) the number of reference counter users has surprisingly increased; (4) information literacy and continued familiarity with information technology are the main skills that most university reference librarians think they must have; (5) the frequency of university reference librarians participating in continuing education is higher than before, and most reference librarians participate in continuing education of their own free will, mostly seeking formal training outside of their home libraries; (6) the topics within which reference librarians hope to participate more in often coincide with the area of competence they most want to develop; and (7) reference librarians hold a positive attitude about the relationship of continuing education to the promotion of competence.

並列關鍵字

university libraries ； reference librarians ； competence ； continuing education

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