不同工作職務的派遣員工對其雙重心理契約、知覺組織支持與組織承諾之影響

The impact of different contingent jobs on the dual psychological contracts, perceived organization supports, and organizational commitments of contingent workers.

王哲壕(Tse-Hao Wang)

指導教授 ： 李雅婷

淡江大學/管理學院/企業管理學系碩士班/碩士(2007年)

https://doi.org/10.6846/TKU.2007.00157

摘要

企業為了能快速回應環境的變化，於是企業增加對勞動力彈性化的需求，因此促進了暫時性工作型態的興起，進而漸漸取代傳統的人力運用，因此人力派遣遂成為企業彈性運用人力的機制之一。為了增加對國內人力派遣員工的了解，本研究透過人力派遣公司發放網路問卷，另外寄發郵寄問卷，以目前正從事派遣工作之員工為對象，進行資料之收集，共253份，有效問卷為165份，有效問卷回收率為65.21%。
本研究想要了解以派遣員工其派遣工作職務的不同為前提下，探討對派遣公司及要派企業可能形成的雙重的心理契約、知覺組織支持及組織承諾影響。故本研究的主要研究目的為:一、探討不同工作職務的派遣員工對其派遣公司與要派企業，所感受的心理契約、知覺組織支持及組織承諾的程度。二、探討不同工作職務的派遣員工對其派遣公司與要派企業，在心理契約、知覺組織支持及組織承諾的態度上的差異。三、探討不同工作職務的派遣員工其派遣公司與要派企業，心理契約、知覺組織支持及組織承諾的關係。
本研究之研究結果顯示:一、行政性員工對派遣公司之心理契約違背與知覺組織支持呈現顯著的負相關，行政性員工與專業性員工對要派企業之心理契約違背與知覺組織支持呈現顯著的負相關。二、從事不同工作職務的派遣員工對其雙重雇主之知覺組織支持與組織承諾呈現顯著的正相關。三、行政性員工對派遣公司之心理契約違背與組織承諾程顯著的負相關。

關鍵字

人力派遣 ； 心理契約 ； 知覺組織支持 ； 組織承諾

並列摘要

Enterprises look for the flexibility of the labor force in order to response guickly to fast changing environments. They employ more contingent workers for quick responses. To acquire more information about contingent workers, this study investigates contingent workers by using web and mail questionnaire.
This study is to evaluate the impact of different contingent jobs on the dual psychological contracts, perceived organization supports, and organizational commitments of contingent workers.
Our results support or partially support hypotheses
1. The violation of psychological contracts held by the clerical contingent workers about the staffing agency was negatively related to their perceived organization supports.
2. The violation of psychological contracts held by the clerical and professional contingent workers about the client organization was negatively related to their perceived organization supports.
3. The perceived organization supports held by the clerical, industrial, and professional contingent workers about the staffing agency were positively related to their organizational commitments
4.The perceived organization supports held by the clerical, industrial, and professional contingent workers about the client organization were positively related to their organizational commitments .
5. The violation of psychological contracts held by the clerical contingent workers about the staffing agency was negatively related to their organizational commitments

並列關鍵字

contingent worker ； psychological contract ； perceived of support ； Organization commitment

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