影響訓練評鑑實施因素之個案研究

The investigation of factors affecting the implementation of Training Evaluation at a life insurance company

馮巧芬(Chiao-Fen Frong)

指導教授 ： 何俐安

淡江大學/教育學院/教育科技學系碩士在職專班/碩士(2006年)

https://doi.org/10.6846/TKU.2006.00627

摘要

本研究旨在探究影響訓練評鑑實施的因素，採以個案研究法進行，透過國內外相關文獻的探討，發展出訪談大綱，藉以了解個案公司實施訓練評鑑的現況及可能遭遇的困難。研究進行中，總共訪談九位在個案公司實際從事教育訓練工作的人員；訪談過程中經取得受訪者同意後進行錄音，並整理成訪談逐字稿，分析訪談內容，獲得研究發現，期望提供壽險業在進行訓練評鑑時的參考與輔助。

本研究結果如下：
一、在企業背景方面的影響因素，包括企業文化、企業屬性、資源投入、公司策略、制度與配套措施、組織分工、高層支持。
二、在評鑑方面的影響因素，包括評鑑規劃、評鑑方式、評鑑層次、評鑑指標、評鑑結果的應用、評鑑專業。
三、受訓人員的特質、年齡、態度及工作狀況會影響參與訓練評鑑的意願。
四、在主辦單位主管方面的影響因素，包括態度及工作狀況。

根據上述研究結果，提出實施訓練評鑑方面的建議，包括規劃、執行、結果等三階段，及後續研究建議。

關鍵字

訓練 ； 訓練評鑑 ； 訓練評鑑實施

並列摘要

The purpose of this study was to investigate the factors affecting the implementation of training evaluation at a life insurance company. A qualitative research methodology was adopted and in-depth interviews and document analysis were utilized to the gather research data. In the study, the synthesis of literature review was used to develop interview protocol. Research participants were nine adult workers who worked on positions related to the planning of training and evaluation. Interview content was tape-recorded and converted into transcripts. The transcripts were then coded and analyzed to establish the research findings and conclusions.

The conclusions of the research were:
1.The enterprise background, including organizational culture, attribute, invested resources, strategic planning, policies, work design, and management support, affects the implementation of training evaluation.
2.The study finds six process-related factors influencing the implementation of training evaluation, namely evaluation planning, methods, criteria, utilizations of data, and evaluation competency.
3.The study discovers that the trainees’ personal traits, age, attitudes, and work conditions affect their commitment to training evaluation.
4.The study learns that the administrative sector of training evaluation does influence the implementation of evaluation in terms of their professional attitudes and work conditions.

Based on such findings, the study makes recommendations, concerning evaluation planning, implementation, and data reporting. The study concluded with suggestions for future studies.

並列關鍵字

Training ； Training Evaluation ； Implementation of Training Evaluation

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