競爭性氣候知覺、工作要求與工作倦怠關係之研究

企業在全球競爭壓力下為了生存，常常採取諸多因應策略，以求增加企業競爭優勢。員工需要面對更多的工作量、工時過長、工作要求過高等情況，必須持續投入更多心力來應付工作要求，長期的工作要求耗盡了員工的精神和物質資源，因此可能導致員工倦怠。是此，本研究針對某金融機構員工為對象，總計回收395份有效問卷進行分析。結果發現競爭性氣候知覺對工作要求具正向關係；工作要求對工作倦怠具正向關係；競爭性氣候知覺對工作倦怠具正向關係；工作要求對競爭性氣候知覺與工作倦怠影響具完全中介效果；拖延性人格特質對工作要求與工作倦怠影響不具調節效果。針對上述結果，本研究提出管理意涵與建議。

關鍵字

競爭性氣候知覺；工作要求；工作倦怠

並列摘要

In order to survive under global competition, businesses often utilize various strategies to enhance their competitive advantage. Employees are facing greater workloads, excessive working hours, and higher job demands. As such, they need to continuously devote more efforts to cope with job demands. The long-term job demands exhaust employees’ spirit and material resources, and thus may lead to job burnout with employees. Using the employees of a financial institution as the subjects, we collected a total of 395 effective survey responses and conducted relevant analysis. The results revealed that competitive climate perception has a positive effect on job demands, and that job demands have a positive effect on job burnout. In addition, competitive climate perception is positively related to job burnout. Job demands have a complete intermediary effect on the relation between competitive climate perception and job burnout. However, procrastination personality does not have a moderating effect on the relation between job demands and job burnout. Based on the results, managerial implications and recommendations were discussed.