以四階段品質機能展開(QFD I-QFD IV)與創新構思問題解決方法(TRIZ)為基礎進行綠色設計之研究－以行動電話為例

A Study of Eco-Design Based on TRIZ and QFD I-QFD IV-A Case Study for Mobile Phone

吳明書(Ming-Shu Wu)

指導教授 ： 葉繼豪

國立臺北科技大學/管理學院/工業工程與管理研究所/碩士(2008年)

摘要

四階段品質機能展開能將顧客需求、技術目標規格、產品結構設計、製程設計與生產現場監控等納入同步工程。而創新構思問題解決方法(TRIZ)，其工具中的矛盾矩陣廣泛使用在取捨問題之解決，能協助發明者找到較佳的發明途徑。近來綠色設計(Eco-design)逐漸受到重視，主要概念是於產品企劃發展階段，即考慮可能對環境造成之衝擊，在產品使用壽命結束後，能夠達到回收再利用之目的。本論文係以四階段品質機能展開與創新構思問題解決方法為基礎，進行綠色設計之研究。產品在研發過程中，產出四階段品質機能展開時可能遇到工程上的矛盾衝突，利用本研究建立之方法流程，在考慮環境效率因素的前提下，利用與環境效率要素有關之TRIZ工程參數，參考矛盾矩陣找出建議的TRIZ創新原則，並選取適當的TRIZ創新原則來構思新型態的綠色產品或改善原本的製程。本研究以行動電話為例，預期在運用此一機制流程之情況下，可以找出協助解決矛盾衝突之TRIZ創新原則，解決工程上的問題，並開發出符合顧客需求，降低環境衝擊之新概念型產品，達到綠色設計之目的，未來將能提供創新研發工作者更有效的思考途徑。

關鍵字

四階段品質機能展開 ； 創新構思問題解決方法 ； 綠色設計 ； 解決衝突 ； 行動電話

並列摘要

The aim of this research is to construct a more efficient Eco-design based on TRIZ and four-phase quality function deployment (QFDI-QFDIV). In product R&D concept generation phase, four-phase quality function deployment integrates customer needs, technology specifications, product structure design, manufacturing process parameters and shop flow monitoring into concurrent engineering. In other words, it is able to address the occurrences of conflict easily and directly. In addition, TRIZ contradictions matrix could suggest innovative principles to resolve the trade-off conflicts. It helps inventors to find and create an innovative thinking. The concept of eco-design is defined as “new products and processes which provide customer and business value but significantly decrease environmental impacts”. Therefore, choosing eco-efficiency element requiring improvement, then, selecting two engineering features related with eco-efficiency element for further usage by TRIZ contradiction matrix. Based on the selection and process, it is able to resolve conflicts found by four-phase quality function deployment in eco-design way.
This proposed approach is actually a proactive and Eco-efficiency way to resolve conflicts generated in concurrent engineering, it utilizes the mobile-phone as a practical example to describe how to incorporate TRIZ, Eco-design, and four-phase quality function deployment for generating creative ideas. The generated ideas in QFDI-QFDIV are existing ones or newly proposed ones by this research. In this manner, conflict resolutions are created in shorter span and much more effort spent in testing-refinement phase is saved. This proposed approach provide inventors a faster thinking way to develop new and green products, which meet customer demands, reach required target specifications, and reduce environmental impact simultaneously.

並列關鍵字

QFD I-QFD IV ； TRIZ ； Eco-design ； Conflict resolution ； Mobile phone

參考文獻

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