組織文化、領導型態與員工工作滿足關係之研究—以C公司為例

A Study of Relationship among Organizational Culture, Leadership Style and Employment Job Satisfaction: A Case Study on C company

林念華(Nien-Hua Lin)

指導教授 ： 李弘暉

元智大學/管理學院/管理研究所/碩士(2005年)

摘要

國營事業無論是在經營目標、組織型態、人事制度等方面，都受到政府相關法令的保護，因而形成獨特的組織文化，加上員工享有法定所得的保障，工作權也因而穩定。相對地，層級主管的領導型態與員工所展現出來的工作滿足，亦與民營企業員工有所差異。近年來，隨著日本與其他發展中國家電信事業民營化成功的例子，顯示出，電信通訊產業國際化與自由化的趨勢，銳不可擋。有鑑於此，針對國營事業，做全面性、普遍性的診斷，是有其必要的。由於國內對於組織文化、領導型態與員工工作滿足方面的研究不少，但大多以民營企業為研究的對象，較少針對國營企業就組織文化、領導型態與員工工作滿足三者間的互動關係進行
研究。故本研究針對國營電信公司組織文化、領導型態與員工工作滿足三者間之關聯性進行實證研究。
本研究以國營事業即將轉型為民營企業C公司北區分公司之其中一營運處員工為研究母體，總計發出問卷190份，回收樣本數為175份，回收率為92.11％；經扣除無效問卷2份（部份量表未完全答者），實際有效樣本數為173份。採取描述性統計分析、信度檢定、變異數分析、皮爾森相關分析及迴歸分析等方法進行
資料分析。研究結果發現：
一、「單位認同」、「創新思考」、「監督控制」的組織文化與「參與型」、「說服型」
的領導型態成正相關。
二、「單位認同」、「創新思考」的組織文化與「內在滿足」、「外在滿足」的領導
型態成正相關。
三、「參與型」、「說服型」的領導型態與「內在滿足」、「外在滿足」成正相關。
四、「單位認同」、「創新思考」的組織文化對整體工作滿足具有顯著影響。
五、「參與型」、「說服型」及「指揮型」的領導型態對整體工作滿足具有顯著影
響。
六、個人特徵－「年齡」對工作滿足之「外在滿足」構面是具有顯著差異。

關鍵字

領導型態

並列摘要

The state-operated enterprise receives the protection of government's relevant decree no matter in such aspects as operations objective, organizing type, personnel system, etc., thus forms the unique organizational culture. In addition to that, the staff enjoys the legal obtained safeguard; their working right thus is also stable. Relatively, the leadership type of level manager's and the staff unfold the work satisfaction also have differences with the staffs in privately operated enterprise. In recent years, with the success example of the telecommunication industry privatization of Japan and other developing countries, which demonstrate internationalization and the liberalized tendency of telecommunication industry are sharp, cannot keep off. In view of this, making the state-operated enterprise comprehensive and universal diagnosis has its essential. Because there are many researches for organizational culture, leadership type and staff's work satisfaction at home, but mostly take the privately operated enterprise as the research object, comparatively little aims at the state enterprise to conduct the research. Therefore this research conducts the real empirical research for relation among organizational culture, leadership type, and staff satisfaction in public telecommunication industry.

This research regards making the northern subsidiary of C Company which is soon to be transformed into private enterprise as our research goal. We total send out 190 questionnaires, the recycling sample number is 175 and the rate of recovery is 92.11%. After the deduction invalid volume 2 sample (some amount from person who does not answer totally), the actual effective sample number is 173. The method of this thesis includes description summary analysis, confidential analysis, variation analysis, pearson correlation, and regressions.

The result of study is found:
1. "the unit approval", "the innovation thought", and "the surveillance control" of organizational culture are positive related to "participation", "convincing " of leadership type.
2. "the unit approval" and "the innovation thought" of organizational culture are positive related to "intrinsic satisfaction" and "external satisfaction" of leadership type.
3. "participation", "convincing" of leadership types are positive related to "intrinsic satisfaction" and "external satisfaction".
4. "the unit approval", "the innovation thought" of organizational culture have significant influence on overall working satisfaction.
5. "participation", "convincing" and "direction" have significant influence on overall working satisfaction.
6. individual characteristic - "the age" reveals the significant difference on "external satisfaction" surface.

並列關鍵字

Leadership

參考文獻

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