建構一個整合ISO 9001與CMMI之品質管理系統：以CMMI階段式管理級（二級水準）為例

本研究主要目的係建構一個ISO 9001與CMMI階段式整合系統與條款，以解決ISO 9001品質管理系統在流程改進上指引不夠明確之問題。ISO 9001於1987年發行以來，全球企業皆以ISO 9001為推行品質管理之最佳工具，然而近年來企業推行熱度卻有漸趨下降之情形，原因為ISO 9001無法提供一個明確的改善準則，幫助企業提升品質。為解決此問題，本研究發現CMMI在流程改進上能彌補ISO 9001之缺乏。為達此目的，本研究採用Yoo et al.（2006）提出的ISO 9001與CMMI整合模式架構，導入CMMI階段式表述方式，建立一個ISO 9001與CMMI階段式整合系統，解決ISO 9001在持續改進品質管理系統中無法提供明確改善準則的缺失。此外，本研究再以ISO 9001條文要求為基礎，進一步發展ISO 9001與CMMI階段式整合條款。該整合條款可做為ISO 9001加強補述條款，對於欲推行ISO 9001品質管理系統之企業，可以提供明確改進之方向，提升品質管理系統之成熟度。上述各項研究結果，在本文中有深入之探討。

關鍵字

ISO 9001品質管理系統；CMMI能力成熟模式；ISO 9001 與 CMMI階段式表述

並列摘要

The main purpose of this paper is to develop a quality system by integrating ISO 9001 and CMMI, which solves a problem that ISO 9001 quality management system cannot provide an explicit improved guide, when it has been utilized to improve the quality of process. Since 1987 ISO 9001 had been published, worldwide enterprises adopted it to improve their quality management system. However, the enterprises for attention of ISO 9001 have decreased progressively, because ISO 9001 cannot provide an explicit improved guide to improve their quality system. Through reviewing past literatures, it is found that CMMI can improve the drawback of ISO 9001 on the process improvement. For settling the problem, the research adopted an integrating framework of ISO 9001 and CMMI proposed by Yoo et al. (2006) and combined a CMMI-level concept to establish a quality system by integrating ISO 9001 and CMMI-level concept for solving a drawback that ISO 9001 cannot provide an explicit improved guide. Besides, the research based on ISO 9001 clauses to develop new integrating clauses by combining ISO 9001 and CMMI-level concept. The new integrating clauses can improve the lack of ISO 9001 original clauses and provide an explicit improved guide to help enterprises improve their maturity of quality system. The research finding and their implications are further discussed in the following.

並列關鍵字

ISO 9000 ； Quality management system ； CMMI ； Integrating Model

參考文獻

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6. Yoo, C., Yoon, J., Lee, B., Lee, C., Lee, J., Hyun, S. and Wu, C., 2006, A unified model for the implementation of both ISO 9001:2000 and CMMI by ISO-certified organizations, The Journal of Systems and Software, 79(7), 954–961.

一、中文參考文獻：