- 學位論文
全面生產管理與知識管理之應用與結合
The application of Total Production Management and Knowledge Management with combine.
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摘要
隨著客戶需求多樣化、多種少量生產及縮短交期的要求愈來愈多。為了克服如此嚴苛的經濟環境，必須有革新生產方式、改善企業體質，許多企業藉由實施TPM來改善企業體質。於TPM活動過程中，員工可產生大量的知識，大幅提昇工作績效。因此，利用KM來輔助TPM之推行，在當前兩者之研究領域上有其價值存在。 根據過去相關文獻的回顧，發現大部分之KM研究重點皆在探討科技產業而TPM皆在討論傳統產業，但兩者應非相斥甚至具有互補之效。然而。在TPM活動中已經蘊含了知識管理的重要內涵。因此本研究以知識螺旋為基礎，建立KM與TPM之整合模型，作為研究架構之依據並針對KM與TPM兩者結合之可行性與實施狀況進行研究。 根據個案公司所調查的研究結果顯示，各構面均有滿意的結果，證實TPM與KM兩者能適切地相互配合實施。而TPM若要實施成功，以下三個重點乃是不可或缺的：1. 利用KM來輔助TPM之推行 ; 2. 充分的事前規劃與溝通 ; 3. 活動需結合日常工作。亦提出「建立制度性誘因」並慎思「知識之分享」等建議。
並列摘要
Along with the diversified requirements of customers, the requests to offer a variety of product types with fewer quantities and shorten delivery time have been increasing. In order to overcome the difficult economic environment, an innovation of production approach is needed to improve the enterprise’s constitution. Many companies strengthen their enterprise constitution by implementing total production management (TPM). During the processing of TPM, employees can generate a great deal of knowledge and therefore significantly elevate the business performance. Hence, utilizing knowledge management (KM) to assist the advance of TPM has its value in developing both contemporary TPM and KM research domains. A review of existing related literature indicates that most of the KM studies are focused on IT industry; on contrast, the TPM studies are devoted to the traditional industries. However, they are complementary to each other instead of repelling each other. Furthermore, the TPM activities have contained important implication of knowledge management. This study, therefore, based on Knowledge Spiral Theory, creates an integrated model of KM and TPM as the basis of the research framework; and is mainly aims at the combination of KM and TPM to explore their viability and the implementing result. According to our results collected from the case company, it suggests that in every aspect it has a satisfactory result in identifying both TPM and KM can properly operate in coordination. Following three key points are integral to a successful TPM: 1. utilizing KM to assist the promotion of TPM; 2. having sufficient plans and communications in advance; 3. it is necessary to combine the activities with routine work. This study also provides some suggestions in creating systemic inducements, as well as carefully considering the idea of knowledge sharing.
參考文獻
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