半導體封裝、測試產業製造執行系統知識管理之探討—以T公司為例

An exploratory study on manufacturing execution system Knowledge management of semiconductor assembly and test industry — A case study on T company

李之傑(Chih-Chieh Lee)

指導教授 ： 黃天佑

中原大學/商學院/資訊管理研究所/碩士(2005年)

https://doi.org/10.6840/cycu200500345

摘要

半導體封裝、測試產業主要從事的是晶圓的測試(Wafer Probe)、研磨(Back Grinding)、切割(Sawing)，以及積體電路的組裝(Assembly)和測試(Test)，上述這幾種製程的代工。而製造執行系統(Manufacturing Execution System, MES)為半導體封裝、測試產業的基本建設，主要協助工廠的生產管理工作，與提供定義產品資料、生產流程管理、工作站管理、工作訂單管理、機台維護、產能規劃、物料搬運、製程統計品管等等的功能。

有鑑於製造執行系統的重要性，如何更有效的幫助生產管理，因此本研究探索半導體封裝、測試產業製造執行系統的知識管理，欲探究製造執行系統知識管理構面，探討解決製造執行系統知識管理構面問題的知識管理活動，探討知識管理的功能。

本研究採取個案研究法，對國內一家半導體封裝、測試公司進行研究，經由知識管理、製造執行系統等文獻建立理論性架構後，進行第一階段研究，透過專家訪談來修正理論性架構，建立觀念性架構。再進行第二階段的研究，透過問卷來驗證觀念性架構。

本研究探索半導體封裝、測試產業製造執行系統知識管理，透過兩階段探索專家訪談和問卷調查後，歸納出產業認為較為重要的製造執行系統知識管理構面有哪些；經常利用哪些知識管理活動來解決製造執行系統所發生的問題；以及透過這些知識管理活動可以產生哪些知識管理的功能。最後可以探究出製造執行系統與知識管理功能的關係，透過知識管理與製造執行系統的結合來協助企業做事前的預防、事發的解決與再發的防止。以確保品質、交期，提高顧客滿意度。

關鍵字：製造執行系統、知識管理活動、知識管理功能

關鍵字

知識管理活動 ； 知識管理功能 ； 製造執行系統

並列摘要

Semiconductor assembly and testing industrials business services focus on Wafer probing﹑back grinding﹑wafer sawing﹑assembly and testing. In order to help production management, the industrials usually implement Manufacturing Execution System (MES) which can improve these functionalities as below, such as Production Definition Management﹑Operation Process﹑Workstation Management﹑Work Order Management﹑Equipment Maintenance﹑Capacity Planning﹑Material Movement and Production Statistic Quality Control and so on as the infrastructure, the system.

The aim of research is to approve the importance on the MES and how more effective help production management. Therefore, this research exploratory study on manufacturing execution system Knowledge management of semiconductor assembly and test industry, wants to inquire into the manufacturing execution system knowledge management themes, discuss how knowledge management activities can help to resolve manufacturing execution system problem, and knowledge management functionalities discussion. This research adopts the case study methodology, to a domestic semiconductor assembly and test company,

The theory framework is established by consolidating knowledge management and manufacturing execution system literatures and divided into two main parts. First stage research, to revise the theory frame through expert interview, then built up the conceptual frame. Second stage research, is verify the conceptual frame through questionnaire approach.

This research exploratory study on manufacturing execution system Knowledge management of semiconductor assembly and test industry, after penetrates expert interview and the questionnaire survey, inducted industry thought which the more important manufacturing execution for system knowledge management theme; Which knowledge management activity frequently uses to solve manufacturing execution system problem and which knowledge management functionalities will be produced as well. Finally found out the relationship between manufacturing system and knowledge management, through the union of knowledge management and the manufacturing execution system assists enterprise to work the solution, which the error prevention, the solution while error occurs, and preventing the error happens again. Guarantees the quality, delivery date, enhances the customer satisfaction.

Key words: Manufacturing Execution System, Knowledge Management Activities, Knowledge Management Functionalities.

並列關鍵字

Manufacturing Execution System ； Knowledge Management Activities ； Knowledge Management Functionalities

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