外籍員工工作適應之研究：以台北某養護中心為例

The Research of the Foreign Employees’ Work Adaptation: An Example Based on a Nursing Center in Taipei

汪淑珍(Shu-Chen Wang)

指導教授 ： 林玥岑

元智大學/管理學院/管理碩士在職專班/碩士(2012年)

摘要

台灣老年人口的急數增加及家庭結構的改變促使社福機構紛紛成立，勞力短缺及國人拒絕從事三K(辛苦、骯髒、危險)的工作，致使不得不引進外勞以解決短期缺工之問題，而當外籍員工由補充的角色逐漸轉為替代性角色時，期間所產生的社會問題卻相對性增加，未曾有研究以外籍員工作為訪談對象，是否有問卷無法深入之底層因素，也是觸動研究者想一探究竟的原因。
基於此，本研究採質性研究，以本身在職之養護中心的外籍機構員工為「深度訪談」對象，並輔以平日工作之便「參予觀察」作為資料收集。受訪者選取方面，以機構現職之全數員工為主不分國籍篩選無效者三位，取得印尼籍共六位越南一位，除二位外其餘皆有出國工作之經驗。
在本文中「以時間和個人觀點」做為主軸，探討外籍員工從「出發前」、「初至台灣」及「在機構工作」所感受的壓力因素及「抒壓方式」，另加上研究者本身因著多年接觸之觀察做一連結與整合。
此外，根據研究結果與目的，以時間搭配U型理論之蜜月期與幻滅期做一分類，從出發前的經濟及心理壓力、短暫的蜜月心理、工作與同儕所帶來的幻滅及影響健康自身的因應對策等三大議題進行討論。最後對於政府引進外勞的政策、機構及仲介的管理作一具體之建議。

關鍵字

老人養護機構 ； 工作適應 ； 外籍監護工

並列摘要

Because the number of elders in Taiwan has increased and the family structure has changed with fast pace, public welfare organizations have been urged to established one after another. And also owing to the shortage of human power and refusing to do the so called “three K– hardness, dirtiness, and danger” work, the government cannot help but import foreign laborers to solve the short-term human power shortage problems. While the substitute roles of the foreign laborers have gradually become the replacement roles, consequently, new social problems have been increasing spontaneously. There hasn’t been any research which can be found so far based on interviewing those foreign laborers, so this is the original reason which the reseacher has tried to find out if there are any particular causes that a survey cannot reach the reality of this issue.
Because of this reason, this research adopted the interrogation method. The researcher, a current employee in a nursing center, not only interviewed the foreign staffs who work in the same center with questionnaires, but also collected the information based on the daily observations of the foreign staffs’ behavior to do crossing analyses. As for the selection of the interviewees, based on all the staffs in the center without any nationality distinction consideration, there were three ineffective ones. Among the effective ones, there were six Indonesians and one Vietnamese. Except for two of these effective ones, the others have had work experience outside of their countries.
The main objective of this thesis was built on “The Time and Personal Viewpoints” to explore where the pressure comes from for foreign laborers – before departing for, arriving in Taiwan, or starting to work in the center, and how they released their pressure. Plus, the researcher herself was also trying to connect and integrate all these data with her personal observations over years.
Besides, according to the intentions and results from this particular research, the researcher used “Time and U Shape Theory” to sort out the honey-moon period and disillusion period. Furthermore, the researcher even studied deeply and discussed with others on the following three big issues – the economical and psychological pressure before the foreign laborers’ departure, the short-term honey-moon period, and the impact on their health due to the disillusion resulting from their coworkers and peers. Finally, the researcher would give solid suggestion to the government about the policy on how to manage the organizations and agencies of importing foreign labors.

並列關鍵字

Nursing Center ； Work Adaptation ； The Foreign Employees’

參考文獻

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