轉換型領導、組織文化與員工工作滿意關係之研究─以高雄市立區域醫院為例

Study on the Relationship among Transformation Leadership ,Organizational Culture and Employee's Job Satisfaction

沈素梅(Suh-Mei Chern)

指導教授 ： 張永源

高雄醫學大學/健康科學院/公共衛生學研究所碩士在職專班/碩士(2004年)

摘要

摘　　要
　　本研究旨在探討高雄市立區域醫院轉換型領導、組織文化與員工工作滿意度的關係。
　　主要研究目的有三：(一)瞭解市立區域醫院轉換型領導、組織文化與員工滿意的現況。(二) 瞭解轉換型領導、組織文化與員工滿意度在不同個人基本特性、與不同部門工作人員之差異。(三)探討轉換型領導、組織文化與工作滿意度的相關並找出解釋力的預測因素。
　　本研究以高雄市立區域醫域的A、B兩院員工為對象，職務別分為醫師、護理人員、醫技人員及行政人員，以普查方式共計發出550份問卷，有效問卷回收率65.3%。本研究依問卷調查所得資料，以SPSS.10統計套裝軟體進行分析，以次數分配，百分比、信、效度分析、項目分析、平均數、標準差、Ｔ檢定、單因子變異分析、LSD事後比較法、皮爾遜積差相關及逐步迴歸分析等統計方法進行資料處理分析。
　　研究結果如下：
(一)醫院員工在轉換型領導的知覺分數呈中度以上情況，尤其以領導者的開明作風、願意接受員工的發展建言、與重視員工的稱讚、獎勵等題目分數都較高。
(二)醫院員工在組織文化認同上，屬中度程度認同，尤其以感覺院方非常重視工作績效的情況分數最高。
(三) 醫院員工在整體工作滿意度，感覺屬中度以上程度的滿意、其中內在滿意高於外在滿意，尤其以同事相處情況感到最滿意，或工作能自己運用判斷都感滿意，顯示主管領導風格自由、民主。
(四) 醫院員工性別、年齡、職位、職務不同，經變異素分析，在轉換型領導、組織文化、工作滿意度有顯著差異。男性員工分數高於女性員工，年齡以51歲以上個案分數最高，職位以主管分數高於組員分數，職務以行政人員分數最高、技術人員分數最低。
(五)轉換型領導、組織文化與工作滿意度都有顯著中高度正相關且對工作滿意度達顯著性預測力。
最後，根據研究結果、討論，對最高衛生行政機關、醫院領導者及未來研究者，提出具體建議供參考。

關鍵字

組織文化 ； 轉換型領導 ； 區域醫院 ； 工作滿意度

並列摘要

Abstract

This study is intended to explore the interrelationship among the transformational leadership, the organization culture, and the employees' job satisfaction level in the Kaohsiung municipal hospitals.
The issues are mainly explored from (1) analyzing the present situations in the municipal hospitals regarding respects of transformational leadership, organization culture, and employee's job satisfaction; (2) investigating the difference of transformational leadership and organization culture on employees with different characteristics or from different sections; and (3) probing into the interrelationships among transformational leadership, organization culture, and employees' job satisfaction, as well as the factors accounting for the interrelationships.
The subjects of this study consist of employee's from A and B municipal hospitals, including doctors, nursing staff, medical technicians, and administrative staff. A questionnaire of general survey is distributed to the 550 subjects, and 65.3% of the respondents are collected as valid data. The data analysis is processed by the SPSS for Windows, statistically analyzed by means of frequencies, reliability, validity, mean, standard deviation, T Test, One-way ANOVA, LSD, Pearson’s correlation, and stepwise multiple regression.
The major findings of this study are described as follows:
1. Both hospitals present above-average scores in the recognition of the transformational leadership. In particular, the leadership's open-minded style, willingness to take constructive suggestions, and readiness to pay compliments and rewards can best assure. And the scores of the compliments and rewards are highest.
2. As for moderate identification of organization culture, with the highest score in sensing the hospitals' high premium on the employee's job contributions.
3. The level of total employee's job satisfaction is above-average, with internal contentment better than external contentment. The greatest satisfaction comes from colleague relationship. Being free to employ self-judgment at work also bring contentment, which demonstrates the leadership's liberal and democratic styles.
4. For employee's of different sexes, ages, positions, and posts, remarkable difference is shown in transformational leadership, organization culture, and job satisfaction. Male employees’ scores are higher than those of female employees. The cases of over 51 years old get highest scores and the scores of leader are higher than normal staff. And the scores of administrators are highest while technologists’ are lowest.
5. Transformational leadership, organization culture, and job satisfaction are in direct interrelation and therefore inter-predictable, the transformational leadership especially best predicting the leadership's contentment toward the working environment.
From the findings of this study, propose solid suggestions for the sanitary authorities, the hospital leadership, and the future researchers to conduct further studies are ultimately suggested.

並列關鍵字

Transformation Leadership ； Organization Culture

參考文獻

參考文獻

一、中文部分

王佳玉（民89） 轉換型領導與領導效能關聯之研究－以台北市政府為個案分析。 政治大學公共行政學系碩士論文。

王世偉（民87） 國內主要集團企業領導者風格、企業文化及組織運作特色之研究。成功大學企業管理研究所碩士論文

王 蘭（民88） 醫院員工領導型態、工作滿意度、組織承諾及離職傾向之研究。高雄醫學院公共衛生研究所碩士論文