衛生機構公務人員使用電子化服務系統之行為意向 與影響因素探討─以北部地區某衛生局為例

Exploring the Determinants of Government Employees’ Behavioral Intention in Using E-government System

蕭書鏹(Shu-Chiang Hsiao)

指導教授 ： 楊雪華

長榮大學/健康科學學院/醫務管理學研究所/碩士(2008年)

摘要

本研究旨在探討衛生機構公務人員使用電子化服務系統之行為意向與影響因素，根據科技接受模式(TAM)發展研究架構並設計問卷，研究對象為北部地區某衛生局及所屬衛生所的工作人員，共110人。資料回收後，以SPSS 12.0進行資料的整理與分析，並採用描述性統計、t檢定、單因子變異數分析、相關分析與階層迴歸分析等方法來進行資料分析。研究結果發現：
一、 「知覺效用」與「使用態度」可有效預測「行為意向」，R 為0.748；「知覺效用」
的預測力大於「使用態度」，路徑係數分別為0.714及0.188。
二、 「知覺效用」與「知覺易用」可有效預測「使用態度」，R 為0.579；「知覺效用」
的預測力大於「知覺易用」，路徑係數分別為0.566及0.215。
三、 「知覺易用」與「個人創新」可有效預測「知覺效用」，R 為0.783；「知覺易用」
的預測力大於「個人創新」，路徑係數分別為0.736及0.185。
四、 個人特質除了「個人創新」之外，均無法預測「知覺效用」與「知覺易用」；「個
人創新」對「知覺易用」的預測力大於對「知覺效用」的預測力，路徑係數分別
為0.762及0.185。
根據研究結果，影響衛生機構公務人員使用電子化服務系統的重要因素包括「知覺效用」與「使用態度」，「知覺易用」與「個人創新」則需透過「知覺效用」產生影響。

關鍵字

衛生機構公務人員 ； 網路便民服務計畫 ； 科技接受模式 ； 知覺效用 ； 知覺易用 ； 個人創新

並列摘要

Exploring the Determinants of Government Employees’
Behavioral Intention in Using E-government System

Abstract
The purpose of this study is to explore the determinants of employees’ behavioral intention in using e-health services system in a Bureau of Health located in the north of Taiwan. The questionnaire according to the Technology Acceptance Model (TAM) was developed. All the employees were asked to participate in this study. A total of 110 effective responses were received. SPSS 12.0 was applied to analyze the data. The findings indicated that the predicting power of original theory of TAM, with its implication that perceived usefulness is the most important factor and perceived ease of use the second to predict the behavioral intention. However, in our findings, the attitude is another important factor predicting behavioral intention. The important findings are as below:
1. The R of regression analysis for perceived usefulness and attitude against behavioral intention was 0.748. Perceived usefulness was more important than attitude to predicting behavioral intention. And the standard regression coefficients were 0.714 and 0.188 respectively.
2. The R of regression analysis for perceived usefulness and perceived ease of use against attitude was 0.579. Perceived usefulness was more important than perceived ease of use to predicting attitude. And the standard regression coefficients were 0.566 and 0.215 respectively.
3. The R of regression analysis for perceived ease of use and innovation against perceived usefulness was 0.783. Perceived ease of use was more important than innovation to predicting perceived usefulness. And the standard regression coefficients were 0.736 and 0.185 respectively.
4. The individual characteristics, except innovativeness, didn’t have any effect on perceived usefulness and perceived ease of use. The innovation had more effect on perceived ease of use (0.762) than on perceived usefulness (0.185).
It was concluded that perceived usefulness was the most important factor to determine the behavioral intention. Perceived ease of use combined with innovativeness had effects on perceived usefulness, and then would influence the behavioral intention indirectly.

Keywords: Government employee, E-government system, TAM, PU, PEOU, Innovativeness

並列關鍵字

Government employee ； E-government system ； TAM ； PU ； PEOU ； Innovativeness

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