在21世紀的新時代,隨著產業結構的快速變遷,不僅各種創新服務大量興起,即使是原先體質健全的製造業,也急著在舊有的營運模式內引進服務業的元素,製造業服務化顯然已成為新世紀的第一波產業革命。 製造業在台灣經濟發展歷程內,扮演很重要的角色,在幾個先進國家中的重要性更是無可取代。在全球化競爭的時代,製造業轉型服務化為當前製造業急於涉入的一個新興領域,但製造業服務化之相關研究在台灣仍付之闕如。對於製造業服務化的研究其內容與方向常有很大的差異,國、內外的研究成果雖然漸有累積,然而在製造業轉型服務化的能力上仍嫌不足。植基於此,本研究主要目的在發展製造業服務化能力的衡量量表,本研究在發展量表階段,運用了文獻探討、訪談法、內容分析法、三角測量法等方法。在建構衡量模式階段,量表之信度考驗採用偏態與峰態、Item-Total Correlation係數、共同性分析法、Cronbach's ?悗Y數,來檢定量表內部一致性程度及其穩定性。在效度方面,講究量表的內容效度以外,在建構效度方面則以結構方程式(SEM)作驗證性因素分析(CFA ; Confirmatory Factor Analysis),採模式競爭方式驗證本量表五個衡量構面與三十一項題目的模式適配度與收斂效度。藉由驗證量表的效度與信度,除可作為國內製造業評量服務化程度的有效工具外,亦可作為後續研究者對製造業服務化的參考與建立相關量表之基礎。
In the new century the 21st, with industrial structure change speedily, varied innovative services pop up, even the well-developed manufacture industry also try to add new service elements in the original operate mode. Obviously, the servitization of manufacturing become the first wave of industrial revolution. The manufacture is a vital element in Taiwan's economic development, and it is also irreplaceable in several advanced countries. Now it is a global competition era, but the research of the servitization of manufacturing in Taiwan is still lacking while current manufacture industries trying to transformed. The research content and direction of the servitization of manufacturing always have huge difference. Althought now it continuing cumulative some researches at home and abroad, however, on ability side it still weak. Base on the result, the purpose of the research is developing the Scale for servitization of manufacturing. In this stage, the methods of literature review, interview, content analysis, and triangulation are used. In the stage of construction of measuring model, in order to review the Internal Consistency and its stability, the Skewness and Kurtosis, Item-Total Correlation Coefficients, common factor analysis, Cronbach's a Coefficients are used for scale credibility test. The validity of Scale is emphasized; the construct validity is CFA(Confirmatory Factor Analysis) by SEM(Structural Equation Models). The Goodness-of-Fit and convergent validity of the 5 measurement perspectives and 31 questions in this scale is verified by competition model.Through the reliability and validity of the scale, it does not only acts as a effective way for manufacture services, it will also be a good reference to those followers who want to do research or establish related scale.