主官(管)領導行為與溝通滿足對服役官兵留營意願影響之研究－以台南某營區為例

The Influence of Leadership Behavior and Communication Satisfaction to the Retaining Willingness of Serving Officers and Soldiers: A Case Study of a Military Unit in Tainan

陳岳逸(Yue-Yi Chen)

指導教授 ： 李元墩

長榮大學/管理學院/高階管理碩士在職專班(EMBA)/碩士(2015年)

https://doi.org/10.6833/CJCU.2015.00061

摘要

近幾年，為符合國防需求及社會發展，國防部將現階段「徵、募併行」的兵役制度轉型為「募兵制」，期望建立一支「量少、質精、戰力強」的現代化專業軍隊。但是兵役制度轉型期間，多數志願役官兵因年金制度改革及部隊領導風氣改變而選擇退伍，造成人才的流失，不僅對國軍基層部隊戰力維持造成影響，更會形成國防訓練成本浪費。因此，本研究目的在瞭解主管領導行為、部屬溝通滿足對留營意願的態度及他們中間的差異與關係，並據以研擬適當的精進策略。本研究採量化研究取向，藉由自行設計的「主官(管)領導行為與溝通滿足及留營意願關係之研究調查問卷」其中包含本單位主官(管)領導行為、部屬溝通滿足、留營意願進行調查，樣本總數為149位，針對服役於本單位軍事訓練役的役男進行調查，回收149份問卷，有效問卷149份，有效回收率100%。本研究重要的研究發現如下：（1）主官(管)在「領導行為」、「溝通滿足」的認知程度高低會影響軍事訓練役役男的「留營意願」。（2）「溝通滿足」對軍事訓練役役男留營意願具顯著影響，有較強的解釋力及完全中介效果。（3）「領導行為」對「溝通滿足」有顯著正向影響。（4）主官(管)領導行為在不同年齡下有顯著差異。（5）主官(管)領導行為、部屬溝通滿足及留營意願在不同教育程度下均有顯著差異。（6）部屬留營意願在不同家庭每月所得下有顯著差異。

關鍵字

軍事訓練役 ； 主官(管)領導行為 ； 溝通滿足 ； 留營意願

並列摘要

Ministry of National Defense transforms current conscripting system of “mixed voluntary military service” into “voluntary military service” in order to conform to demands for national defense and social development, expecting to build the modernized professional army with “less quantity, lean quality, and strong military power”. Nevertheless, a lot of voluntary officers select to discharge from the service during the conscripting system transformation because of the pension system reform and the leadership change in armies. The resulted brain drain not only affects the maintenance of national army power of grass root units but also waste national defense training costs. This study therefore aims to understand the difference and relationship among supervisors’ leadership behaviors, subordinates’ communication satisfaction, and attitudes towards retaining intention for proper refinement strategies. With quantitative research, the self-designed “questionnaire survey for the relationship among supervisors’ leadership behaviors, communication satisfaction, and retaining intention”, covering supervisors’ leadership behaviors and subordinates’ communication satisfaction and retaining intention in the unit, is utilized for the investigation. Total 149 civilian servicemen with military training services in the unit are distributed the questionnaires and 149 valid copies are retrieved, with the retrieval rate 100%. The major research findings are summarized as below. (1) Supervisors’ cognition of Leadership Behaviors and Communication Satisfaction would affect civilian servicemen’s Retaining Intention. (2) Communication Satisfaction presents significant effects on civilian servicemen’s retaining intention, with stronger explanation and overall mediating effects. (3) Leadership Behaviors reveal remarkably positive effects on Communication Satisfaction. (4) Supervisors with different ages appear notably different leadership behaviors. (5) Supervisors’ leadership behaviors, subordinates’ communication satisfaction, and retaining intention show significant differences under distinct educational background. (6) Subordinates with distinct family month income present remarkably different retaining intention.

並列關鍵字

Military training service ； Communication satisfaction ； Retaining intention

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