導入ERP系統各階段成功關鍵因素之研究

the key success factors to apply erp at every stage

王建華(chien-hua wang)

指導教授 ： 黃仲銘

長榮大學/管理學院/經營管理研究所(博)/碩士(2006年)

https://doi.org/10.6833/CJCU.2006.00101

摘要

近年來，企業中的資訊資源整合受到許多企業的重視，並有許多企業紛紛投入此一行列，例如：GM,AIG.,Pepsi.Boin,AT&T,IBM 等，然而，流程的再造，顧及其牽動組織的範圍大，人力資源有限，必須經過多方面的評估與考量，方可成行，尤其對規模較大，動輒含有上百甚至上千個的活動流程，改變流程的策略不太能輕易實施.基於以上種種原因，如何尋求科技的幫助，使改變流程變得更為可行、有效、便成為當前重要的課題。
隨著科技進步，國際市場間的藩離消失及顧客的需求改變等種種因素，使企業的目標,方法以及基本的組織規則，不能再一成不變，企業不再是大量生產以滿足市場需求，而是為了滿足顧客需要而採多樣性的產品變化，為因應環境的變化，鋁擠型企業若沒有適當的應變策略，很可能無法生存。因此，有遠見的現代企業都積極的思考如何才能增強自已的競爭能力，希望能將成本降至最低，並盡量縮短處理各種事件的時間，以適應瞬息萬變的社會。
本研究採用鋁擠型個案研究方法進行資料蒐集及分析。資料蒐集來自（一）蒐集公司內部之相關文件檔案資料；（二）透過深度訪談個案參與每個階段之相關主管及人員；（三）記錄個案導入ERP過程中，每個階段之實地觀察情形。
然後根據學者文獻整理出五個執行階段以及二十二項成功關鍵因素，（一）探討過程從開始至上線使用中每個階段是否必須受到重視；（二）探討ERP過程中，那些階段未完成的作業內容，會影響後階段的推動。（三）探討ERP系統過程中每個階段可能面臨的困難及阻礙為何？其如何克服及因應之道為何？
研究結果整理如下：（一）瞭解導入ERP系統在每個階段那些作業內容是必須受到重視，若能掌握每個階段之成功關鍵因素，則可使導入ERP系統更為順利。（二）本研究ERP系統過程中，瞭解前階段那些作業內容必須特別加以重視，避免因為未完成來影響後階段的作業，強調後階段進行的工作是會受前階段某些工作未執行而影響推動。（三）本研究針對ERP系統執行中可能遭遇的困難及阻礙提供克服及其因應方式，有效降低系統執行中的話困難及阻礙。

關鍵字

鋁擠型 ； 導入階段 ； 成功關鍵因素（KSF） ； ERP 企業資源管理

並列摘要

Recently, the organizing of information system recourses has become very significant for many businesses. A lot of companies have started investing in research on this area. For example: GM, AIG, PEPSI, BOING, AT&T, IBM…etc. However, the re-organization of the whole process involves a wide range of departments within a company and the human resources to accomplish the goals are limited. Thus, it takes detailed planning and evaluation to have a successful outcome in this process. These large corporations have hundreds and thousands of activity flows to fulfill their needs. In order to change the process, the strategy has to be carefully implemented, due to the difficulties listed above. Resolving these problems in more efficient and more accurate ways requires using technology. Technology then becomes the first priority for a lot of corporations.

With continual improvement in technology, the fence between the international
markets and the wide range of consumer demands, is gradually disappearing. Therefore, corporations have to change their traditional ways of thinking and organizing. Companies are no longer producing large quantities of products to satisfy the market; instead they choose to produce widely-ranged products in ‘lesser’ amounts to satisfy consumers’ needs. For aluminum extrusion companies, it is necessary to have the correct strategy with accord to environmental changes in order to survive. Therefore companies that have such visions are all persevering to heighten their abilities to compete. This lowers the cost of production and reduces the time of completion of the projects.

The study is researching the case of an aluminum-extrusion company by observing and analyzing: (1) the collection of the company’s files and records about the project, (2) the interviews of every single personnel involved in the project and
(3) the recordings of the whole process of applying ERP at every stage.

The study is summarized (by using scholar’s studies) into five execution stages and twenty-two successful key factors. (1) the discussion of whether or not at every stage, from the beginning till the completion of the system, the company is putting in enough efforts, (2) the discussion of which stage’s incompletion might affect the process of a later stage and (3) the discussion of the problems that might surface at every stage of the applying process, and the solutions for them.

The summary of the study is as follows: (1) understanding the key aspects of applying the ERP system at every stage, (2) discovering (after researching the whole process of applying the ERP system) at which beginning stage, the company has to pay more attention to make the whole process more efficient at a later stage and (3) focusing on the problems that might occur during the process of applying the ERP system into the company’s structure and ways to make the applying process more efficient as a whole.

並列關鍵字

Aluminum Extrusion ； Applying Process ； Key Successful Factors ； Enterprise rescoring Programming

參考文獻

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22. 許文科（民89）。企業導入ERP的成功關鍵因素探討。國立台灣科技大工業工程研究碩士論文，台北市。

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1. 丁惠民（民89）。電子化企業經理人報告。台北市：ARC遠擎管理顧問公司企業智慧部

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