以知識管理角度探討企業網路管理系統模型之建立

The Design of Network Management System Model – Knowledge Management View

王天祥(Tien-Hsiang Wang)

指導教授 ： 吳肇銘

中原大學/商學院/資訊管理研究所/碩士(2004年)

https://doi.org/10.6840/cycu200400214

摘要

網路系統為各類資訊系統之基礎建設，企業建置網路系統的目的是要在此基礎建設上架構各類企業所需之資訊系統，架構一完整且高穩定性之網路系統，再於此基礎上建立各項資訊系統，實可收事半功倍之效。
企業網路系統建置的架構在以往的文獻中已有許多參考資料，各大網路廠商更提供多種適合企業網路環境的解決方案。然而，建置完成的網路系統，是否符合企業之需求、規劃預期並持續維持在最佳的狀態，網路系統的管理及問題解決實為其最重要的接續工作。在網路系統管理的課題中，既有的知識是企業在從事網路系統管理工作的重要基石，然而如何了解這些知識的完全價值，不斷的蒐集、保存及更新，致力於未來問題的解決，進而成為企業在網路系統管理方面的依據，是需要一套完整及有效的方法來達到。
本研究首先蒐集企業網路管理系統的需求，作為訂定企業網路管理系統模型初期的支撐。在定義模型時，為深入了解企業網路管理問題的本質，本研究透過訪談的方式，針對企業網路管理問題訪談各大企業網路管理部門；接著訪談各大網路管理系統廠商判定網路問題可能發生因素，並請提供相對解決方案。最後綜整各項資料以產生企業網路管理的需求及知識，納入知識管理框架，奠定企業網路管理基礎。
結論部份依據綜整分析企業訪談內容，企業網路問題可能發生因素、影響層面及其相對應之網管系統解決方案共五十項；將企業網路管理系統解決方案依OSI七層協定分類排序，建議企業網管系統解決方案執行優先順序及警報類別、管理報表週期對照共四十四項；在結合知識管理架構、知識循環及知識倉儲等文獻後共同描繪出知識型網路管理系統建置架構模型，希望提供企業在從事網路系統管理時之參考。

關鍵字

網路管理 ； 網路架構 ； 知識管理 ； 知識倉儲

並列摘要

Networking is the foundation of all kind of information systems, and enterprises built network systems on account of the necessity of information systems. Building a thorough and highly stable networking is always a must and sometimes is to yield twice the result with the half the effort.
There are many references of the infrastructure of enterprise network system, and network vendors even provide many enterprise network solutions for customers; however, it is still a big question mark that if those solutions fit the needs of enterprises and will keep performing on a reasonable level in a regular basis. It is key that problem solving and management will maintain good networking performance.
Available accumulated knowledge is actually the headstone of management tasks in the issue of networking system management; thus, it is necessary to realize the knowledge’ value and to use affective methods constantly accumulating, reserving, and updating the knowledge base for solving future problems, in addition, to stand on the knowledge to manage network system.
The thesis first collects the enterprises’ demands of managing network system, as the primary support of concluding the model of networking management. In the period of modeling, through interviewing some major enterprises’ networking departments and through networking vendors asking possible reasons of network problem judgment in order to deeply understand nature of network management. Finally, organize all sorts of information to defined network management’ requirement and knowledge concluding the frameworks of knowledge management, establishing the basis of network management.
The conclusion is base on analysis of the interviews, possible reasons of enterprise networking problems and related solutions, totally 15 items, to sort and organize solutions according to OSI 7 layers, suggesting enterprises to prioritize 55 network solutions.
Combining frameworks of knowledge, knowledge cycle and knowledge warehouse, illustrate the model of knowledge base network system management, hoping to provide consultation for enterprises managing networking system.
Key word: Network management, network framework, knowledge management, knowledge warehouse.

並列關鍵字

Network management ； knowledge management ； knowledge warehouse. ； network framework

參考文獻

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