溝通媒介與匿名性對團體互動中個體的感受與行為之影響

The Impact of Communication Media and Anonymity on Individual's Feelings and Behavior in Group Interaction

蔡丞倫(Tsai, Cheng Lun)

指導教授 ： 許有真

國立清華大學/其它/學習科學研究所/碩士(2016年)

摘要

虛擬世界(Virtual World)是一種貼近現實世界的溝通媒介，具備了現實生活中的互動方式同時也保有電腦中介溝通的特性。匿名性是一種讓人們處於無法被被辨識的狀態的特性，依據隱藏資訊的不同，分成身分匿名與視覺匿名，本研究主要是探討團體的影響是否會因為溝通媒介的不同、匿名的不同而有所改變，使得個體有不一樣的感受與行為反應。
本研究為2*2*2的實驗設計，自變項為溝通媒介(虛擬世界vs.現實世界)、身分匿名(有vs.無)、視覺匿名(有vs.無)，依變項分為兩大項，一為受測者的感受包含了情緒、社會臨場感與害怕孤立；二為受測者的行為，包含了去抑制化行為與從眾行為。研究安排共謀者扮演與受測者一起參與討論的夥伴，並持有與受測者相反的意見進行議題的討論，觀察受測者在團體過程中的感受與行為反應。
研究結果顯示，受測者透過不同的溝通媒介進行團體互動，在感受與行為上會有顯著差異，在使用虛擬世界時個體比較不容易受到團體的影響與改變。而身分匿名性與視覺匿名性在感受與行為上也有不同程度的影響，個體在具備身分匿名時，情緒會較為愉快，討論時也比較願意分享不同的看法，而在個體具備視覺匿名時社會臨場感會較低，也容易有去抑制化行為，透過溝通媒介、身分匿名性與視覺匿名性的搭配，可以發現三者在團體互動過程中有交互作用的影響。本研究認為虛擬世界身分匿名視覺匿名組在團體討論中會是較好的組別，因為在此組的受測者有高度的互動與討論，個體的感受也較為愉悅，最能刺激團體產生多元想法與意見。

關鍵字

虛擬世界 ； 匿名性 ； 團體互動 ； 團體影響 ； 從眾行為

並列摘要

Virtual World is a communication media which is similar to the real world. It contains not only the interaction method in real life but also the characteristics of computer mediated communication. The anonymity is a kind of characteristic status which cannot be identified by people. It includes anonymity and visual anonymity depending on the difference of hidden information. The research mainly observes that whether the group influence is changed by the difference of communication media or anonymity, and makes the individual have different feeling and behavior.

A 2*2*2 experimental design was conducted. The three independent variables were “communication media (virtual world vs. real world),” anonymity (yes vs. no) and visual anonymity (yes vs. no). The dependent variables contain the individual’s feelings, including the emotion, social presence and fear of isolation; and the individual’s behavior, including uninhibited behavior and conformity. The researcher arranges three disguised participants to discuss with the real participants, and hold the opposite points of view against the real participants to observe the feelings and behavior of the real participants in the group.

The results demonstrate that the feelings and behavior become obviously different when the real participants have group interaction via different communication media, the individual is comparatively not accessible to be influenced and changed in the group of virtual world. The anonymity has different level of influence comparing with the visual anonymity: the individual feels happiness and is willing to share his point of view while discussing with others when he/she possesses the anonymity; and the individual has low social presence and is apt to have uninhibited behavior when he/she possesses the visual anonymity. The research shows that the communication media, anonymity and visual anonymity interact with each other when they are in group interaction process. The researcher deems that the group of virtual world-anonymity-visual anonymity is better in group discussion, because it has more frequent interaction and discussion of participants, the individual has happier feelings, and it urges the most points of view and ideas in the group.

並列關鍵字

Virtual world ； Anonymity ； Group interaction ； Group influence ； Conformity

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