企業實施數位學習之個案研究

A Case Study on Implementation of e-Learning in Enterprises

徐光義(Kuang-Yi Hsu)

指導教授 ： 皮世明

中原大學/商學院/資訊管理研究所/碩士(2004年)

https://doi.org/10.6840/cycu200400481

摘要

企業教育訓練的方式隨著科技的進步而不斷地在改變，在台灣，企業數位學習的實施仍屬於萌芽期。故推動數位學習時，其他廠商的專案經驗往往是最重要的參考依據。因此，對於數位學習專案實施前問題的發掘及需求分析、實施過程中的相關策略、實施後的績效評估，以及相關影響因素都成為左右企業數位學習成敗的關鍵。
本研究所歸納的結論，主要分為五個方面，分別陳述如下：
1、企業所面臨的人力資源問題，引發出不同的數位學習動機，企業必須能明確的釐清既有問題與未來目標，配合不同的實施策略來滿足個別的需求。
2、「高階主管支持」對專案的「跨部門協調」及「考核機制配套措施」影響深遠，而數位學習專案中「單位主管」的支持也是數位學習專案所不可或缺的助力。
3、企業根據文化與教材特性對「考核機制配套措施」有不同的做法，但企業實施數位學習的績效評估也受到許多的限制。這些限制將影響企業考核機制的訂定，專案執行單位也必須找出適當的參考指標來彰顯專案的成效。
4、企業知識及職能地圖的建置是數位學習的藍圖，而數位學習「教材製作」的策略深受企業「知識管理」的目標所影響。由於受到激發員工知識分享困難等限制，企業因此選擇藉由「自製e化教材」來進行知識管理的工作。而教材製作又可分為以「內部專業講師」及「員工專案經驗分享」為核心。
5、企業資訊科技基礎建設是數位學習的基石，專案執行初期受限於資源及時效上的限制多採取獨立系統，但未來必將面臨資訊系統整合的挑戰。可以預見的是，企業數位學習未來發展的重點將落在人力資源與資訊部門的身上。

關鍵字

數位學習 ； 企業教育訓練

並列摘要

The approaches of corporate training and education have been improving along with the advancement in technology. In Taiwan, the implementation of corporate E-Learning is still at its infant stage. In promotion of E-Learning, experiences from prior cases of other companies appear to be important references. Therefore, discovery of problems concerning E-Learning and demand analysis prior to its implementation, strategies for the implementation process, performance evaluation after the implementation, and related affecting factors are critical to the success of corporate E-Learning.
The results of this study are comprised of the following five aspects:
1. The human resource problems faced by companies would trigger different motives in E-Learning, thus, companies must clarify the existing problems and define the goals, and coordinate different implementation strategies to meet the individual demand.
2. “Support from the senior management” has significant influence on “cross-departmental coordination” and “performance review measures”; “support from the department manager” is important to E-Learning projects.
3. Companies develop varied “performance review measures” based on the existing corporate culture and instructional materials, yet the performance review is faced with a number of limitations. Those limitations would affect the formulation of “performance review measures”, thus, the project implementation unit must identify appropriate indices to show the performance.

4. Corporate knowledge and competency map are the blueprints to E-Learning, and the development of instructional materials for E-Learning is influence by the goal of corporate “knowledge management”. Due to the barriers on inspiring the share of knowledge among employees, the companies would choose “self-developed e-materials” to proceed with knowledge management. The core of the instructional materials includes “internal professional lecturer” and “employees’ sharing of project experiences”.
5. The development of corporate information technology is the foundation to E-Learning. In the early of the implementation, independent systems may be used due to limitations on resources and time-definiteness, yet, the challenge of IT system integration is expected. It is foreseeable that the focus of future E-Learning development would be on human resource and IT departments.

並列關鍵字

E-Learning ； Corporate training and education

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