公務機關委外工作績效評估模式建立研究

A Study on Establishing a Performance Evaluation Model of Public Organizations for the Outsourcing Works

廖文華(Liao Wen-Hua)

指導教授 ： 顧志遠博士

中原大學/商學院/企業管理學系/碩士(2008年)

https://doi.org/10.6840/cycu200800419

摘要

企業對非核心業務採取委外方式執行，已是行之有年。在實務上，採取委外方式已確是可達到企業預期的目標及效益。對公務機關而言，委外工作的腳步雖不及民間企業，但近年來，卻已有大幅的提昇。但，由於公務機關的委外工作不若民間企業，其在委外的動機、目的、效益及風險，往往受限於公務機關的特性，對於政策要求、法令限制、成本效益及人員精簡等方面，均較民間企業有很大的差異，故將企業成功委外的模式導入公務機關，往往造成風險大於效益，反而造成失敗的結果。
本論文的主要目的即在於建立公務機關委外工作績效評估模式，主要是導入公務機關在委外工作上的特性，並將效益面及風險面因素納入考量，希望藉此一模式來有效評估公務機關在執行委外工作，其效益及風險的重要度因素，以達成公務機關委外工作的成功。
本論文首先回顧及整理民間企業、公務機關在委外工作上的各類相關文獻資料，並彙整出符合公務機關特性在委外工作上所需考量的效益及風險因素，接著運用本論文所建立的分析指標、以AHP層級分析法，發展出「公務機關委外工作績效評估模式」，並以某公務機關員工上下班交通車委外實例來驗證、分析所建立之評估模式。
本論文希望透過此研究，提供公務機關在委外工作一個最佳的評估模式，以期降低失敗風險，達成委外工作的預期目標。

關鍵字

委外 ； 公務機關 ； 層級分析

並列摘要

Business usually outsources their non-core affairs to other companies. And this kind of outsourcing have been executing for many years. Practically， it can help business to meet their expectation target and beneficial result. In point of Public Organization， their outsourcing speed was much fall behind by the Civil Business. But within this few years， their speed had increased a lot. Because the outsourcing concept was different between Public Organization and Civil Business， like the outsourcing reason， goal， beneficial result and risk， usually the above reasons were limited by the Public Organization’s characteristic， with regard to the policy request， statue of limitation， cost benefit and simplifying employee， it also differently with the Civil Business. So， if we implement the successful outsourcing model to the Public Organization， it will make the risk higher than the beneficial result， and at last it will have a failure result.
The purpose of this study is to create a outsourcing performance audit model in Public Organization， mainly implement the characteristic of the outsourcing in Public Organization， also bring into the beneficial and risk aspect in consideration， and hope that this model can evaluate the outsourcing work in the Public Organization efficiently， so as to help the Public Organization to have to successful outsourcing work.
This Study will firstly review and adjust the type of outsourcing work in Civil Business and Public Organization. And then find out which beneficial result and risk factor accord with the characteristic of the Public Organization. Subsequently， we apply the analysis index (AHP level analysis) which we built up in this study， so as to develop out the outsourcing performance audit model in Public Organization. Finally， we will apply a case of certain Public Organization which outsource their employee’s traffic bus to other company as case study，
This thesis hope that it can provide the best outsourcing evaluation model to the Public Organization， so as to reduce their failure risk， and meet the expectation target of outsourcing work.

並列關鍵字

Public Organization ； Level Analysis ； Outsourcing

參考文獻

4.行政院公共工程委員會(2001)，促進民間參與公共建設法，台北， 行政院公共工程委員會。

5.行政院公共工程委員會(2007)，政府採購法規，台北， 行政院公共工程委員會。

12.汪明生(1998)，「政府與地區企業性轉型與發展下的公共事務管理教育」，中國行政評論，第7卷4期，頁55-76。

11.杜雯蓉譯(2006)，委外革命：全世界都是你的生產力！，台北：經濟新潮社，譯自Michael F. Corbett。

1.Chalmers， Jim & D. Glyn(2001) ，“Rediscovering Implementation：Public Sector Contracting and Human Services ，” Australian Journal of Public Administration，60(2) pp. 74-85.