- 學位論文
人力派遣公司人員排班規劃之個案研究
A Case Study of Service Agent Scheduling of A Manpower Dispatch Company
摘要
全球科技快速發展及產業環境迅速變遷，面臨全球化的激烈競爭，企業為了維持競爭優勢，如何節省企業的經營成本，為企業管理者在經營上必須探討的主要問題。 人力派遣業的崛起，不僅幫助企業代為訓練員工及管理外，也替企業節省可觀的人事成本，省去企業雇用永久性員工所需的人事費用及企業責任，使企業在營運資金方面更加的妥善運用。 本研究個案公司為人力派遣公司承攬的業務之一，個案公司的人員排班由該單位主管以人工作業方式編排，單位主管需花費三至四個工作天排定班表，本研究以整數規劃架構個案公司班表排程的程式語言，節省該單位主管班表排程的時間。 本研究以班表為主體，進一步以線性規劃架構人力資源配置和人事成本的程式語言。透過結果顯示，本研究替個案公司尋找出最適人力資源配置，有效的降低人事成本支出，增加個案公司的營業利潤，班表的排定也符合個案公司實際的需求。 單位主管可依實際狀況調整或修改人力資源配置、人事成本和人員班表問題的限制條件，隨時因應個案公司臨時狀況需求，可使單位主管迅速制定營運方針，本研究的規劃工具對個案公司有絕對值得的參考價值。
並列摘要
Due to the rapid development of technology and swift change of industrial environment, the global economy is encountered with fierce competition, and for the purpose to main an enterprise’s competitive advantage, saving the operating cost has become the main issue that business managers must confront. The rise of outsourcing not only helps enterprises train and manages employees, but also saves a significant amount of personnel cost for it omits the personnel expense and enterprise responsibility an enterprise would need for hiring permanent employees, and enables an enterprise to make a better use of its operating funds. In this study, the business sector of an outsourcing company was used as the case company. Within the case company, staff scheduling is arranged by the head of unit via manual operations for it usually takes three to four working days to complete the timetable. In this study, integer programming was adopted to set up the programming language of the scheduling table of the case company, which saves a great deal of time for the head of unit. The timetable was the subject in this study, and the programming language of human resources allocation and cost were further set up via the linear planning. According to the results, we have discovered the most optimal allocation of human resources for the case company, which effectively reduced its personnel cost, increases its operating profit, and the scheduling table as well became more adaptable to the actual needs of the case company. The head of unit could adjust or modify the human resources allocation, cost, and scheduling in accordance with actual situations. He/she could as well swiftly establish the operating policy owing to the provisional status at any time. Planning tools used for this study are absolutely valuable and referential for the case company.