知識分享、吸收能耐及團隊文化對服務創新成效之影響

The Influence of Knowledge Sharing, Absorptive Capacity, and Team Culture on Service Innovation Performance

譚亞(Nurul Hidayat)

指導教授 ： 李正文

中原大學/商學院/商學博士學位學程/博士(2018年)

https://doi.org/10.6840/cycu201800201

摘要

摘要
創新是公司的基本要求。公司得轉成更具創新性的公司來面對公司的競爭現況。企業創新能力的高度得仰賴公司的知識。為了提高服務創新的成效，企業需要從知識分享、吸收能耐和團隊文化中來獲得知識。
知識分享活動是公司內部知識管理的重要組成部分。因此，知識分享創造了機會，如公司能力極大化以滿足其需求，且產生更有效的業務解決方案。為了提高競爭優勢，公司需要有完善的工作環境，來促進每個員工的吸收過程。團隊中個人之間的部門互動可以進一步鼓勵企業創新，特別是服務創新的成效。
本研究著重在銀行業，尤其是伊斯蘭銀行。本研究旨在考察知識分享、吸收能耐和團隊文化對服務創新成效的影響。銀行業與其他行業相比，在知識管理上的研究較少，故研究此課題變得更有意思。證明知識分享、吸收能耐、團隊文化對服務創新成效有顯著影響。此研究的研究框架，是由受測者的感知所製定。受測者是印尼加里曼丹(尼西亞婆羅洲省)伊斯蘭銀行的員工。用問卷調查法收集資料。受訪者提交的調查回應結果表明：知識分享、吸收能耐和團隊文化對服務創新成效的影響表現出積極而顯著的效果。從這些發現中得出的主要結論是，要達成服務創新的高成效，首先公司必須發展知識分享，吸收能耐，及灌輸更好的團隊文化給公司內的員工，相對地增強公司的競爭優勢和可持續性。
關鍵字: 知識分享、吸收能耐、團隊文化、服務創新成效

關鍵字

知識分享 ； 吸收能耐 ； 團隊文化 ； 服務創新成效

並列摘要

Abstract
Innovation is an essential requirement for the company. To face the company's current competition, the company must be able to transform into a more innovative company. The ability of corporate innovation is highly dependent on the company's knowledge. To improve the performance of service innovation, companies need knowledge gained from knowledge sharing, absorptive capacity, and team culture.
Knowledge sharing activity is an essential element in knowledge management within a company. Knowledge sharing, therefore, creates opportunities to maximize the company's ability to meet its needs and produce more efficient business solutions. Furthermore, to improve the competitive advantage required a good working environment to facilitate the absorptive process of each employee. Functional interaction between individuals in a team can further encourage companies to innovate in particular the performance of service innovation.
This study focuses on the banking industry, especially Islamic banking. This study is directed to examine the effect of knowledge sharing, absorptive capacity, and team culture on service innovation performance. The lack of research on knowledge management in the banking industry sector compared to other industries becomes an exciting thing to research the topic. Knowledge sharing of absorptive capacity, and the team culture is evidenced to have a significant influence on the service innovation performance. The research framework developed in this study was tested by perceptions taken from employees working in an Islamic banking company in Kalimantan or Borneo Province, Indonesia. The data were collected using survey method with a questionnaire. The survey responses submitted by respondents in this study indicate that the influence of knowledge sharing, absorptive capacity and team culture on service innovation performance shows positive and significant results. The main conclusion to be drawn from these findings is that to achieve high performance of service innovation, and the company must first develop knowledge sharing, absorptive capacity and instill a better team culture for employees within the company, which in turn can enhance competitive advantage and sustainability company.
Keywords: knowledge sharing, absorptive capacity, team culture, service innovation performance.

並列關鍵字

Knowledge sharing ； absorptive capacity ； team culture ； service innovation performance

參考文獻

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