由旅行業者之觀點探討高等技職院校觀光餐旅科系畢業生就業力之研究

Exploring Employability of the Tourism-Related Program Graduates: Perspective of Travel Agencies Management

林慧慧(Hui-Hui Lim)

指導教授 ： 張德儀副教授 ； 林若慧助理教授

國立高雄餐旅大學/餐旅學院/旅遊管理研究所/碩士(2009年)

https://doi.org/10.6825/NKUHT.2009.00041

摘要

本研究為探討高等技職院校觀光餐旅科系畢業生就業力的組成內涵，以旅行社業者之觀點了解旅行業者重視就業力之內涵為何，進而對畢業生表現之滿意度予以評估，文中首先探討影響旅行業者滿意的相關因素，並建置衡量之主要構面，再以畢業三年內的觀光餐旅科系與非本科系畢業生為評估對象，分析業者對相關科系與非本科系畢業生的滿意評估程度。同時針對觀光餐旅科系與非本科系畢業生之就業力進行IPA競爭優劣分析，再依據分析結果彙整上述不同背景畢業生的就業力素質改善策略，提供高等技職院校觀光餐旅科系畢業生提升就業力的課程改進方向的建議策略。研究結果發現旅行社業者滿意的就業力要素，包括：畢業生的互動性、行為態度、專業知識、主動性及工作適應性等。本研究結果預期能深入了解旅行業者對觀光旅遊人才就業力之實際需求，透過課程改進建議，以培養高等技職院校觀光餐旅科系學生的就業力。

關鍵字

就業力 ； 高等技職院校 ； 觀光餐旅科系 ； 旅行業

並列摘要

The purpose of this paper is to discuss employability and skills requirements for tourism-related program graduates from graduate recruiter’s point of view. This paper aims to demonstrate the rationale for embedding employability and career development in the design of curricula and learning experiences within Taiwan tourism education. The paper is using Importance Performance Analysis (IPA) approach to seek and evaluate the skills requirements for graduates via the views of the management of travel agencies. The paper finds that employers can identify skill requirement that relate to long-term employability and these skills can develop flexible, adaptable workers if the emphasis remains on education, not training. The learning outcomes are based on acquiring higher intellectual skills focused on particular roles in industry, rather than on the specific knowledge and understanding of selected tools that a person in that role might use. The paper gives suggestion of effective practices for embedding and adjusting the content of existing courses through the approach of Importance Performance Analysis to enhance the quality of tourism-related program graduates. This paper presents an approach to making employability the priority when developing a new degree scheme.

並列關鍵字

Employability ； Polytechnic Higher Education Institution ； Tourism-Related Program ； Travel Agencies

參考文獻

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