跨國公司的語言管理

Language Management in Multinational Corporations

杜長明(Chang-Ming Vic Tu)

指導教授 ： 賴志樫

國立臺灣師範大學/國際與僑教學院/國際人力資源發展研究所/碩士(2012年)

摘要

跨國公司的興起使得組織溝通的挑戰更為多樣且艱巨，而語言則是溝通上最重要的元素及媒介。特別是對人力資源工作者，在日常營運管理語言作法上及促成組織績效的關聯並無直接且顯現的研究進一步探討其相關性。本研究採取質化訪談方式試圖勾勒出人力資源工作者所面臨到溝通上挑戰主要為英語能力的具備，同時本研究也觀察到跨國企業會偏向招募已具備英語能力的員工而取代訓練及發展他們。最後，建立起跨國溝通的組織文化及需求是增進此議題的瞭解與重視的關鍵。本研究試圖提供人力資源從業人員重要的參考依據，使其在跨國企業中更能增進對語言的管理能力！

關鍵字

語言管理 ； 人力資源 ； 跨國企業

並列摘要

The rise of multinational organizations during last decades has become a common phenomenon and brings out new communication challenges in the world today. Language issues affect the daily operations and societal interactions in multinational corporations widely, especially for HR practitioners. However, there are gaps on the linkage between language management and organizational performance in the multinational corporations. By way of qualitative approach of in-depth interview, this research portrayed the communication challenges in HR function of multinational corporations, which reveals English is the core competency for HR practitioners. Secondly, this research observed that multinational corporations allocate less resource on development instead of recruiting competent talents in practices of language management. Lastly, suggestions such as the establishment of international environment were proposed by HR practitioners for managing languages in the future. The main contribution of this study is to provide practical insights for both multinational corporations and HR practitioners in managing languages. In a way, multinational corporations are able to improve their managerial capability in managing languages.

並列關鍵字

language management ； human resource ； multinational corporations

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