企業網路化訓練課程設計影響因素之研究

A Study of the Factors Affecting the Curriculum Design for Corporate Web-Based Training

簡慧茹(Hui-Ju Chien)

指導教授 ： 蔡錫濤

國立臺灣師範大學/科技學院/工業科技教育學系/碩士(2002年)

摘要

本研究旨在探討企業網路化訓練課程設計之相關課題，包括：企業網路化訓練課程設計之流程與內涵、企業網路化訓練課程設計時所遭遇的困難、企業網路化訓練課程設計之影響因素。本研究係採多重個案研究法的質化研究來進行，研究過程中總共訪談七位在企業界實際從事與網路化訓練課程相關工作的人員。訪談過程中徵得受訪者同意進行錄音，並將訪談錄音整理成逐字稿，分析訪談逐字稿，獲得研究發現。所得之主要結論列示於下：
一、參與網路化訓練課程設計之相關人員，主要包括：人資人員、資
訊技術人員、教學者與供應商。
二、企業採用網路化訓練課程之主要原因包括成本與時間的節省、知
識管理、趨勢、人員分散、立即性與一致性。
三、企業網路化訓練課程設計之流程，主要為：分析、設計、發展、
實施與評鑑。
四、企業網路化訓練課程設計所遇到的問題，包括：講師的素材是否
完整、參與意願與能力、任職部門是否支持；投入資源有限與硬
體環境的限制所產生的問題；課程製作時機無法趕上訓練需求時
機、使用者意願、教材轉換困難、專案相關人員溝通差異、技術
部門配合意願、課程互動低、評估不易。
五、訓練課程需求主要以組織需求為優先。
六、網路化訓練課程導入與實施之成熟度會影響企業課程的主題與設
計過程。
七、網路化訓練課程設計需考量學習者的年齡、對電腦的態度、學習
行為與科技能力。
八、網路化訓練課程設計需考量學習者與企業之科技資源。
九、企業發展網路化訓練課程的背景需考慮企業文化、企業規模與企
業屬性。
十、課程內容設計需符合學習目標，內容紮實且簡單化的操作呈現。
十一、課程教學者需具有專業知識、網路化訓練概念、媒體的概念、
成本分析、規劃教案與瞭解目標學習者的能力。而課程設計者
需具備網路技術的概念、成本效益的基本概念，以及溝通與組
織的能力。
十二、隨著課程設計漸趨成熟，企業的網路化訓練課程設計會朝向標
準化方向來努力，標準包括了介面標準、製作程序標準、軟體
的標準。
十三、互動設計需即時且能引起互動。
十四、課程設計成本的計算包含人事，軟硬體與設備成本，另外還可
能會有外購課程的成本。
十五、審慎考量平台的導入時機、功能與管理職責分配。
十六、需審慎考量供應商的服務範圍與產品的相容性。
十七、需一併規劃實施時的配套措施。
十八、課程目標需清楚明確。

關鍵字

網路化訓練 ； 課程設計 ； 影響因素

並列摘要

The purpose of this study was to investigate the related issues of curriculum design for corporate web-based training. It included the process and components of curriculum design, the difficulties that corporate had encountered when designing curriculum, and the affecting factors of curriculum design for corporate web-based training. A qualitative research method of semi-structured interview was adapted to the collect the research data. Seven professionals who worked in the field related to curriculum design for web-based training were interviewed. The interview contents were tape recorded and converted into transcripts. The transcripts were then coded and analyzed to establish the research findings and conclusions. The conclusions were as follows:
1.Curriculum design may be performed by people from HR and IT departments, content providers or venders.
2.Companies may offer web-based training courses for the reasons of time-saving, knowledge management, training trend, spread locations, availability and uniformity.
3.The steps of curriculum design for web-based training included analysis, design, development, implementation, and evaluation (ADDIE).
4.The difficulties that corporate had encountered when designing curriculum, refer to the aspect of content provider are completion of materials, willingness and capability of involvement, supports from content providers. Others were input resources and hardware limitations, timings of fulfilling the training needs, willingness of users, difficulties of transforming materials, communications between project members, cooperation of IT department, low interactive degree, and hardship in evaluation.
5.Training Needs for corporate are superior.
6.The maturity of induction and implementation affected design process and course topics.
7.Curriculum design for web-based training of learners’ aspect needed to consider learners’ age, attitudes toward computer, learning behaviors and abilities to operate computer applications.
8.Curriculum design for web-based training needed to consider users’ and corporate computer resources.
9.Corporate background needed to consider corporate culture, size and traits.
10.Content of courses needed to attach to the learning goals tightly, enrich the content and easy to operate.
11.Content providers should capable with professional knowledge, concept of web-based training and media, cost analysis, curriculum plan and understanding targeted learners. Curriculum designers need to capable with concept of technology and cost effect, communication and organization ability.
12.With maturity of curriculum design, corporate tend to stabilize interfaces, design process and software.
13.Interaction needed to be in time and the design could evoke interaction.
14.To calculate cost needed to include human resource, hardware and software equipments and courses from outside providers.
15.It had to consider when to inducted, functions and distributing managerial responsibilities in selecting the platform.
16.Refer to providers’ aspect, it needed to consider the service scope and interoperability of products.
17.Planning associated activities and policies for implementation.
18.Goals needed to be clear and assured.

並列關鍵字

web-based training ； curriculum design ； affecting factor