員工滿意度與員工建言行為之關係

The Relationship between the Employee Satisfaction and Employee Voice Behavior

張佩婷(Chang Pei-Ting)

指導教授 ： 陳怡靜

國立臺灣師範大學/科技與工程學院/科技應用與人力資源發展學系人力資源發展碩士在職專班/碩士(2022年)

https://doi.org/10.6345/NTNU202200265

摘要

本研究主要目的為探討不同面向的員工滿意度（包括：組織文化與工作環境、主管領導才能與公司福利制度）與不同類型員工建言行為（包括：支持性建言、建設性建言、防禦性建言及破壞性建言）間的關係。本研究以快速消費品產業之個案A公司現職員工為研究對象，該公司在2017年進行員工滿意度調查，在獲取個案A公司的同意後，以其所提供的次級資料檔案進行量化與質性資料分析，並進一步提供相關實務建議。本研究共計292筆資料，以羅吉斯迴歸檢定研究結果顯示：（1）組織文化與工作環境滿意度與支持性建言、建設性建言呈現正相關。（2）組織文化與工作環境滿意度與破壞性建言呈現負相關。（3）組織文化與工作環境滿意度與建設性、防禦性建言無顯著關係。（4）主管領導才能與員工建言行為的類型無顯著關係。（5）公司福利制度滿意度與員工建言行為的類型無顯著關係。

關鍵字

員工滿意度 ； 員工建言行為 ； 次級資料 ； 快速消費品產業

並列摘要

The main purpose of this study is to explore the different aspects of employee satisfaction (such as organizational culture and work situation, supervisor leadership, company welfare system, etc.) and different types of employee voice behavior (such as supportive voice, constructive voice, defensive voice, destructive voiceetc.). This research takes the current employees of the fast moving consumer goods industry case company A as the research object. The company conducted an employee satisfaction survey in 2017. After obtaining the consent of the case company A, the secondary data files provided by the company were quantitative and qualitative. Data analysis, and further provide relevant practical suggestions. A total of 292 pieces of data were collected in this study, and the results of Logistic regression shows that: (1) Organizational culture and work situation satisfaction were positively correlated with supportive and constructive voices. (2) Organizational culture and job situation satisfaction were negatively correlated with destructive speech. (3) There was no significant relationship between organizational culture and job situation satisfaction and constructive and defensive voice. (4) There is no significant relationship between supervisor's leadership ability and the type of employee's voice behavior. (5) There is no significant relationship between the satisfaction of the company's welfare system and the type of employees' voice behavior.

並列關鍵字

employee satisfaction ； employee voice behavior ； secondary data ； fast moving consumer good

參考文獻

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