家防中心社工心理資本與工作倦怠關係之研究

本研究目的為了解保護性社工心理資本與工作倦怠間的關係，以及心理資本對工作倦怠的預測力。本研究採問卷調查法，以全台22家家防中心組織內所有保護姓社工為研究對象，實際回收219份問卷。問卷內容共分為心理資本、工作倦怠及個人背景變項三部分。所蒐集之資料以描述性統計、獨立樣本t檢定、單因子變異數分析、Pearson積差相關分析與階層回歸分析等統計方法加以分析之。本研究發現保護性社工的整體工作倦怠得分略低於中間值，顯示保護性社工傾向認為自己的工作倦怠程度不算嚴重，但從構面來看社工認同自己經過整天的工作後有筋疲力竭之感。研究所以上學歷、已婚且具社工師證照的保護性社工心理資本較佳。在工作倦怠上，已婚的保護性社工顯著低於未婚的保護性社工，其他變項無顯著影響。心理資本，尤其是心理資本中自我效能與樂觀構面越佳，保護性社工的工作倦怠程度越低。整體而言，個人背景變項與心理資本最能聯合有效預測保護性社工之個人成就感低落程度，對於去人性化的聯合預測力最弱。研究者最後針對實務工作與未來相關研究提出建議。

關鍵字

心理資本；工作倦怠；保護性社工

並列摘要

The study aims to assess the relationship between psychological capital and job burnout among protective social workers and the predictive power of psychological capital on job burnout. The questionnaire survey collected 219 questionnaires from all the social workers in Taiwan's 22 Domestic Violence Prevention Centers. The data collected were analyzed by descriptive statistics, independent sample t-testing, one-way analysis of variance, Pearson correlation, and hierarchical regression. The study revealed that the overall burnout scores of protection social workers were slightly lower than the median value, indicating that protection social workers tended to think that their burnout level was not profound. However, from a structural point of view, social workers agreed that they felt exhausted after a full day of work. The psychological capital of social workers who are married and have a social worker license is better than those who are not married and do not have a license. Regarding job burnout, married protection social workers were significantly lower than unmarried protection social workers, while other variables had no significant effect. The better the psychological capital, especially the self-efficacy and optimism dimensions, the lower burnout among the protective social workers. Overall, personal background variables and psychological capital were the most effective predictors of low personal achievement among protective social workers and the weakest predictor of dehumanization. The researcher concluded with recommendations for practical work and future research.