新冠疫情下東吳大學新生定向輔導服務方案對參與者課外學習核心能力影響之行動研究

本研究旨在探討東吳大學學生服務員參與新生定向輔導服務方案前後，其課外學習核心能力變化情形，以110學年度新生定向輔導系列活動（以下簡稱第1哩活動）74位服務員為研究對象，施以量化統計分析與質性訪談歸納方式，運用的調查工具為「高等教育課外學習核心能力量表」及研究者設計的「訪談大綱」，依據得到的結果提出結論與建議。有關新生定向輔導研究近來已經有較多的相關研究論文呈現，故本研究以之前較少被提及的服務員做為研究對象。而研究者透過本研究希望藉由前後的問卷施測與服務員的質性訪談，達到：一、瞭解第1哩活動服務方案參與者其課外學習核心能力之增值情形。二、探討東吳大學實施第1哩活動其服務方案的成效。三、探討新冠疫情下實體與線上兩種模式之比較分析。同時，期待本研究所得之結論與建議能提供其他大學校院規劃新生定向輔導服務方案參考。針對110學年度參與第1哩活動服務員所做的量化統計與質性訪談後，得到結果如下：發現服務員在五項課外學習核心能力的前測及後測，平均得分分別為4.33分及4.38分（五分量表），瞭解在經過服務方案階段後，平均得分進步0.05分，其中以「團隊合作能力」表現情形最佳、「問題解決能力」則前後測平均值進步最多；而每項課外學習核心能力的平均差值均為正值，也顯現服務方案實對服務員課外學習核心能力達到增值的正面影響；另由訪談服務員實際參與經驗分享得知，對第1哩活動絕大多數的線上服務方案都持以肯定的態度，認為對其課外學習核心能力的提升是有幫助的，也驗證線上服務方案的有效性。本研究進一步歸納的結論與建議如下：一、各項核心能力前後測平均差值皆為正值，表示參與相關服務方案後，服務員課外學習核心能力項目都有達到增值成效；二、從規劃理念與服務員訪談、統計結果交叉印證服務方案成效顯著；三、第1哩活動服務方案較適合以實體模式舉辦；四、第1哩活動確實對大一新鮮人銜接學習助益良多。研究者確信學校如能將新生定向輔導做好、做到位，則對後續學生輔導業務的推展會順遂許多。已經舉辦經年的東吳大學新生第1哩活動，110學年度遇到新冠肺炎疫情的干擾，促成第一次以線上模式舉辦，對承辦單位、服務員都是新的嚐試，相關的籌辦經驗，相信對學生服務員也是難得的學習與成長機會。

關鍵字

新生定向輔導；課外學習核心能力；新冠疫情

並列摘要

The purpose of this study is to explore the changes in the core competencies of extracurricular learning before and after student waiters participate in the orientation counseling service program for freshmen. The research object is 74 waiters in the orientation counseling series activities for freshmen in the 110th academic year of Soochow University (hereinafter referred to as the 1st mile activity). Quantitative statistical analysis and qualitative interview inductive methods were applied, and the survey tools used were the "Core Competence Scale for Extracurricular Learning in Higher Education" and the "Interview Outline" designed by the researchers, and conclusions and suggestions were put forward based on the results obtained. There have been a lot of relevant research papers presented recently on the research on orientation counseling for freshmen, so this study takes the freshmen orientation counseling service staff, who have been rarely mentioned before, as the research object. Through this study, the researchers hope to achieve: 1. To understand the value-added situation of the core competencies of extracurricular learning of the participants of the 1st mile activity service program. 2. Discuss the effectiveness of Soochow University's implementation of the first mile activity and its service plan. 3. Discuss the comparative analysis of physical and online models under the COVID-19 epidemic. At the same time, it is hoped that the conclusions and suggestions of this study can provide reference for other colleges and universities to plan freshmen orientation counseling service plans. After the quantitative statistics and qualitative interviews conducted on the waiters who participated in the 1st mile activities in the 110th school year, the results were as follows: It was found that the waiters had an average score of 4.33 points and 4.38 points in the pre-test and post-test of the five core competencies of extracurricular learning. (five-point scale), it is understood that after passing through the service plan stage, the average score improved by 0.05 points, of which "team cooperation ability" was the best, and "problem solving ability" was the most improved before and after the average; and each extra-curricular learning The average differences in core competencies are all positive, and it also shows that the service plan has a positive impact on the value-added of waiters’ extracurricular learning core competencies. In addition, interviews with waiters’ actual participation in the experience sharing revealed that most of the online services in the first mile activities The programs all hold a positive attitude, believing that it is helpful to improve their core competencies in extracurricular learning, and also verify the effectiveness of the online service program. The conclusions and suggestions further summarized in this study are as follows: 1. The average difference between the pre- and post-tests of each core competency is positive, which means that after participating in the relevant service plan, the extracurricular learning core competencies of the waiters have achieved value-added results. 2. From the planning concept Interviews with waiters and statistical results cross-confirmed that the service plan is effective. 3. The first mile activity service plan is more suitable to be held in a physical model. 4. The first mile activity is indeed very helpful for freshmen to connect and study. The researchers believe that if the school can do a good job in the orientation of new students, the promotion of the follow-up student counseling business will be much smoother. The first mile event for Soochow University freshmen has been held for many years. The 110th academic year just encountered the disruption of the COVID-19 epidemic, which prompted the first online mode to be held. It is a new attempt for the organizers and waiters. Experience, I believe, is also a rare learning and growth opportunity for student service staff.