- 學位論文
工作與家庭衝突與員工滿意度之關聯 ─以A公司輪班人員為例
Relationship of Work - Family Conflict and Work satisfaction - A Case Study on Shift Workers
摘要
現今工作處在高度競爭的環境之下，公司及其員工所面臨的挑戰越來越大，是以公司行號無一不在思考如何有效提升組織競爭力的方法。員工所面臨的挑戰除了原有的工作壓力之外，更有來自家庭的壓力。這些壓力可能降低員工的效率及組織的績效，其影響不可輕忽。基於許多企業越來越重視減低員工於「工作與家庭衝突」之產生，並藉此提升員工工作滿意度，期望能有效提高員工工作競爭力，進而與組織績效建立起連結關係，以提昇整體工作效能並朝組織目標邁進。 本研究以某大眾運輸公司的輪班人員為對象，討論其工作與家庭衝突對工作投入及員工滿意度之影響。研究結果指出受訪者當遇到工作與家庭衝突時，在工作干擾家庭方面會對員工滿意度產生負向的影響；而在家庭干擾工作及工作與家庭衝突則皆會對工作投入及員工滿意度有負向的影響；工作投入對家庭干擾工作及工作與家庭衝突皆有中介的效果。 最後針對A公司管理之現狀進行分析，並分成工作與家庭衝突、工作投入及員工滿意度三個構面提出改善措施與具體建議。
並列摘要
In a highly competitive environment, and a market life cycle which becomes shorter and shorter, individuals and companies often cope with complex challenges. Therefore, companies always seek for solutions to improve organizational competitiveness. In addition to the pressure from work, people are also facing the pressure and conflicts from families. These pressures may lower employee efficiencies and organization performance. The impact could be crucial. Thus, in order to improve the employee satisfaction, many companies must take necessary actions to reduce the conflicts between family and work. This study is aimed to understand the relationship among work-family conflict (WFC), job involvement and work satisfaction to propose some practical implications for reducing the WFC for the shift personnel of the subject company. This study adopted questionnaire and surveyed the shifts personnel of A company as the research subject. The findings show that respondents’ work-family conflict is negatively related to job involvement and employee satisfaction. Some management improvement suggestions are provided