調查局調查官工作滿意度及其影響因素

JOB SATISFACTION of MJIB AGENTS and ITS RELATED FACTORS

洪良元(Liang-Yuan Hong)

指導教授 ： 周愫嫻博士

共同指導教授 ： 孫懿賢博士

國立臺北大學/社會科學學院/犯罪學研究所/碩士(2011年)

摘要

法務部調查局是職司犯罪調查與國家情報工作的司法調查機關，調查官則是第一線執行相關業務與職掌的成員，調查官對於組織內部的工作認知，對調查官工作滿意程度及工作成效影響甚鉅。
本研究以調查局局本部及5個直轄市調查處調查官為研究對象，實施問卷調查，共發出450份問卷，回收394份，回收率85.74%，根據資料分析結果，本研究發現部分因素會影響調查官之工作認知：(一)男性調查官較認同升遷考核與組織功能；女性調查官在異性同儕平等性認同度較高。(二)研究所學歷調查官較認同組織功能性因素。(三)資深調查官對組織功能性因素認同度較高。(四)31期以前先訓後考制度進用的調查官較認同升遷與績效考核制度。(五)年齡愈長的調查官較認同升遷與績效考核制度；年紀較輕的調查官則對異性同儕工作平等性有較高的認同程度。(六)職等愈高或擔任幹部職務調查官在升遷與績效考核及主管領導能力二項因素認同度均顯著較高。(七)外勤單位調查官在升遷與績效考核及主管領導能力二項因素均顯著高於局本部調查官。
本研究最後提出6點建議，用以改善調查官之工作滿意度：(一)訓練主管領導能力，完備人才培訓。(二)調查局組織定位與業務職掌應有更清楚之定位與提升。(三)升遷與績效考核需公開透明、合理有效。(四)建立職期制，因應不同職務性質適時辦理職務(職等)調升。(五)面對女性調查官人數增加，更應落實兩性工作分配平等性。(六)確實瞭解各地調查處工作滿意度之差異，有效改善負面因素，提升工作士氣。

關鍵字

調查局 ； 調查官 ； 工作認知 ； 工作滿意度

並列摘要

Ministry of Justice Investigation Bureau (MJIB) is a law enforcement agency responsible for criminal investigation and national intelligence. Special agents are the frontline workers of MJIB. Special agents’occupational attitudes are important in shaping job satisfaction and work performance.
The projects targets at special agents at the headquarters and five direct municipalities. A total of 450 surveys were distributed and 394 were returned, resulting in a response rate of 85.74%. Data analysis shows that several factors affect agents’occupational attitudes: (1) male agents had higher degrees of support for promotion and evaluation and organizational functions, while female agents showed great support gender equality; (2) special agents with a graduate degree were more likely to favor organizational functions; (3) senior special agents had high levels of support for organizational functions; (4) agents from class 31 and before were more in favor of promotion and evaluation systems; (5) older agents tended to have great support for promotion and evaluation systems, while younger agents tended to agree with the equal performance by male and female agents; (6) agents with higher ranks or in supervisory positions showed more favorable attitudes toward promotion and evaluations systems and leadership capability; (7) field agents were more likely than head-quarters agents to have positive attitudes toward promotion and evaluation systems and leadership capability.
Six suggestions are proposed to improve job satisfaction among special agents: (1) cultivating leadership capability among supervisors; (2) making more clear definitions of MJIB’s organizational directions and responsibilities; (3) enforcing an open and fair promotion and evaluation system; (4) establishing a fix-term assignment system that requires agents to be rotated among or promoted to different assignments; (5) ensuring gender equality in assignment; (6) understanding job satisfaction among agents in field offices to mitigate negative factors and improve job morale.

並列關鍵字

Ministry of Justice Investigation ； Special Agents ； occupational attitudes ； job satisfaction

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