ERP資訊系統成功模式：配適理論觀點

ERP System Success Model: Fit Perspective

黃銘圭(Ming-Kuei Huang)

指導教授 ： 邱光輝 ； 方文昌

國立臺北大學/商學院/企業管理學系/博士(2014年)

摘要

由Delone and Mclean所提出的資訊系統成功模式已經超過20年。有許多研究以該模式為基礎，但研究結果顯示，資訊系統成功模式中部份的變項與變項之間關係並不顯著。基於配適理論觀點，本研究界定出資訊系統、使用者滿意、系統使用，以及使用者個人績效之間關係的連結與條件。因此，本研究目的包括：探討任務與資訊系統配適及慣性行為在資訊系統成功模式中扮演的中介角色、高階主管對資訊系統信念及參與在資訊系統成功模式中扮演的調節角色、部屬與工作配適，以及部屬與組織配適對部屬績效的直接影響。
本研究針對由中華徵信所出版的2013年TOP5000企業名錄，並挑選出2,610家製造業公司進行問卷調查。配對問卷實際回收家數共130家。研究結果顯示：（1）任務與資訊系統配適完全中介資訊系統與系統使用關係，但部份中介資訊系統與使用者滿意關係；（2）慣性行為完全中介系統使用與使用者個人績效；（3）高階主管對資訊系統的信念及參與調節電腦自我效能、使用者滿意對使用者個人影響的影響效果；（4）相較於系統使用，部屬與工作配適，以及部屬與組織配適對部屬績效影響效果較大。基於研究發現, 本研究提出理論與實務意涵，並提供未來研究方向的建議。

關鍵字

個人與工作及組織配適 ； 慣性行為 ； 任務與資訊系統配適 ； 資訊系統成功模式 ； 電腦自我效能 ； 高階主管信念及參與

並列摘要

The information system success model proposed by Delone and Mclean has been proposed over the past decades. However, the results of the prior studies based on the information system success model show that some of the relationships among the variables in this model were not significant. By adopting the perspective of fit theory, this study identifies the missing links and conditions of the relationships among the information system, user satisfaction, system use, and user job performance. The purposes of this study are to explore the mediation roles of task-technology fit and habitual behavior, the moderating roles of top management belief and participation, and the direct effects of subordinates’ fit with job and fit with organization on subordinates’ job performance in information system success model.
A total 2,610 manufacturing companies from the directory of 2013 top 5000 companies in Taiwan by China Credit Information Service were selected as the subjects of this study. This study received 130 valid responses to paired questionnaires. The results of this study show that: (1) task-technology fit fully mediates the relationship between information system and system use, but partially mediates the link between information system and user satisfaction; (2) habitual behavior fully mediates the relationship between system use and user job performance; (3) top management belief and participation toward the information system moderate the effects of the computer self-efficacy and user satisfaction on user job performance; (4) compared to system use, person-job fit and person-organization fit have greater influence subordinates’ job performance. Based on the findings, this study offers the implications for theory and practice and also provides suggestions for future research.

並列關鍵字

Top Management ； Computer Self-Efficacy ； Fit ； TTF Model ； IS Success Model ； Habitual Behavior

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