知識類型、組織文化與知識管理相關之研究

A Study of Relationship among Knowledge Type, Organizational Culture and Knowledge Management

陳侑瑜(Yu-Yu Chen)

指導教授 ： 吳傳春

崑山科技大學/商業管理學院/企業管理研究所/碩士(2004年)

https://doi.org/10.6828/KSU.2004.00043

摘要

對於現今的企業，知識已變成其賴以生存與維持競爭優勢之利基，故如何管理組織中的知識，對企業而言便是非常重要的議題。在探討知識管理影響因素的研究中，知識類型是決定企業知識管理流程因素之一；而文化則會影響知識管理的成效與成敗。本研究從知識類型與知識管理文化因素的角度來探討知識管理，欲瞭解企業現行知識管理的作法，以及知識類型、知識管理文化因素、知識管理流程三者之間的關係。本研究採質化的多重個案研究法。研究對象為高科技產業外之產業，將研究對象的範圍分為服務、製造與金融業三類別。實證結果發現，不同產業在推行知識管理的層面會受到組織規模與企業資產等因素影響，而企業所需的知識會受到產業環境影響而偏重特定類型的知識；不同的知識類型、組織文化與組織的次文化皆會造成企業推動知識管理的流程上有所差異。

關鍵字

知識類型 ； 知識管理 ； 組織文化

並列摘要

For the modern enterprises, they acquire knowledge to continue existing and gain advantage. So it is a very important issue for every enterprise to manage knowledge within its organization. In the study of effective knowledge management factors, knowledge type is a factor in determining enterprise knowledge management process; culture influences the performance or success of knowledge management. This study researched knowledge management from the aspect of knowledge type and organizational culture to understand the status of enterprises that use knowledge management and the relationship among knowledge type, organizational culture and knowledge management process. The research method employed was a multiple case study of qualitative research. This study focused on the service, manufacturing, and financial industries without high-tech industry. The results can be listed as follow: Organizational scale, assets and other factors influence knowledge management in different industries. The Knowledge type which enterprises focus on will emphasize a particular type in the industrial environment. Different knowledge types, organizational culture and subculture will lead to the variation of knowledge management.

並列關鍵字

organizational culture ； knowledge management ； knowledge type

參考文獻

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