ERP功能客製化之確認與策略

許多企業運用企業資源規劃(Enterprise Resource Planning, ERP)，解決繁瑣的事務，讓企業更能夠有效的協調內部能力、結合外部資源，增加競爭的優勢。ERP系統能提供一套標準的作業流程，改善營運，並詳細記錄資訊，以達內稽內控，並讓企業主管能夠得到正確的資訊，作出最適當的決策。但礙於不同的產業與環境，不一定能適用於每一個企業，因此企業為了能有效應用ERP，透過客製化讓ERP能更加契合企業的產業特性與限制。但若過度且隨意的進行客製化，將會造成企業資源的浪費、系統不穩定、衍生出更多問題。為此，本研究將(1)蒐集ERP客製化確認項目；(2)掌握KJ、焦點團體訪談、德爾菲等質性訪談法之特性與執行步驟；(3)透過質性訪談法，建立起「ERP客製化確認架構」(4)建立「ERP客製化確認策略圖」。提供企業在進行ERP客製化建置的參考依據，協助企業制定客製化建置應加強之方針，提升執行準確度與客製化的正確性。

關鍵字

ERP ；客製化；質性訪談法；策略圖

並列摘要

Enterprises use ERP to solve tedious business and make themselves effectively coordinate internal capabilities, combine with external resources, and increase competitive advantages. ERP systems can provide standard operating procedures to improve operation conditions and achieve internal auditing and controlling. With ERP systems, supervisors can get correct information and make optimal decisions. However, diverse industries and environments cause ERP systems are unable to apply to all. To effectively use ERP systems, enterprises customize ERP systems to fit their industry characteristics and limitations. On the other hand, if enterprises customize overly or casually, it will cause more problems like the waste of resources, system instability. Therefore, this research will (1) collect factors in ERP customized; (2) grasp the properties and steps of Qualitative Interviews methods like KJ method, Focus Group Interviews, and Delphi method; (3) With these Qualitative Interviews methods to establish “「ERP customized confirmation structure」”; (4) establish “「ERP customized confirmation strategy map」” to be a basic when enterprises customize ERP systems. It also can help enterprises enhance the orientations of ERP customized and the correctness of implementation accuracy and customized.

並列關鍵字

ERP ； Customization ； Qualitative Interviews ； Strategy Map

參考文獻

[11] Peng, W. C., 2003, “The Study of Strengthening Business Competition by Using the Knowledge Management”, Journal of China Institute of Technology, 43(2), 171-188.

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[5] Babaei, M., Gholami, Z. and Altafi, S., 2015, “Challenges of enterprise resource Planning implementation in Iran large organizations”, Information Systems.

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ERP功能客製化之確認與策略

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