探討虛擬團隊的衝突

Understanding Conflict in Geographically Distributed Teams

郭蕙瑜(Hui-Hu Kuo)

指導教授 ： 周惠文

國立中央大學/管理學院/資訊管理學系/碩士(2006年)

摘要

由於全球化的趨勢與網際網路的興盛，突破傳統地域疆界、超越時區和打破組織界線的虛擬團隊，已成為企業組織獲取競爭優勢的重要工作型態。本研究將團隊區分為虛擬團隊及實體團隊，致力於探究不同性質的團隊與衝突之間的關係，並找出可能影響此關係的調節變數及中介變數。本研究使用問卷調查一百零六團隊來推導出研究結果，此一百零六個團隊橫跨多的不同的產業別，包含五十五個虛擬團隊及五十一個實體團隊。本研究結果顯示虛擬團隊比實體團隊較難以建立團隊成員間信任，且較低的團隊成員間信任會導致較高的團隊衝突，更重要的是本研究發現團隊成員間信任是不同性質團隊與衝突間顯著的中介因素。不同的團隊型態顯著的影響團隊的衝突程度，而這個影響主要是透過團隊成員間信任來達成。另外本研究亦證實團隊的認同感顯著的調節不同型態團隊及人際衝突間的關係，團隊的認同感可以成功的降低虛擬團隊所經歷的團隊突。管理意涵及研究限制將在文章的最後陳述及探討。

關鍵字

認同感 ； 衝突 ； 虛擬團隊 ； 團隊成員間信任

並列摘要

Because of the trend of globalization and the development of Internet, distributed work teams become the main operating units to achieve a competitive advantage in such business environment. In this study, we aim to figure out the relationship between geographically different team types and conflict, as well as possible mediating and moderating factors that could influence this relationship. We report the results on the survey data from 106 teams, including 55 distributed teams and 51 collocated teams across various industries. Our results suggest that geographically distributed teams, compared with collocated teams, experienced less trust among team members. Lower trust among team members leaded to higher group conflict. This study found that trust among team members was a significant mediating factor between geographically different team types and conflict. In addition, shared identity significantly moderated the geographically different team types – interpersonal conflict relationship, suggesting that shared identity may help distributed teams to reduce group conflict. The managerial implications in teamwork in geographically distributed teams and research limitations of this study will be discussed at the end of this paper.

並列關鍵字

trust among team members ； distributed teams ； conflict ； shared identity

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