啟發思考、團隊合作、專案成功與組織績效 間關係之研究--以ERP 專案為例

A relationship study among Intellectual stimulation, Collaboration, Project success and Organization performance--For ERP Project

林裕家(Yu-Jia Lin)

指導教授 ： 許秉瑜

國立中央大學/管理學院/企業管理學系/碩士(2006年)

摘要

摘要
在資訊時代的衝擊之下，企業組織面臨市場需求快速變化，為提升本身的市場競爭優勢，強化資訊運用的速度與效率，無不競相投入ERP系統（Enterprise Resource Planning 企業資源規劃）的投資，而主導整個導入流程的專案團隊更是決定成敗的要角，企業組織所要思考的是如何整合各部門的需求、整合組織成員的力量，取得團隊內的良好溝通與團隊合作。ERP系統的成功導入與組織最終績效的達成，必須先提昇團隊績效，McGrath的系統理論架構探討團隊績效的意涵中，團隊歷程扮演著重要的影響角色，也就是透過團隊成員間良好的團隊合作，才能達成共同目標。

企業組織近年來思考如何整合組織內成員的力量，紛紛採用團隊的工作設計。故以何種領導行為，能有效發展良好的團隊歷程，促進團隊成員的合作與開放的溝通，已為團隊領導人的重要課題。專案領導者的領導行為，將主導發展良好的有效能團隊的運行。本研究探討啟發思考領導行為，對於ERP專案團隊成員合作與成功導入系統的影響，同時進一步探求組織的績效是否提升，因此本研究提出一理論架構，將團隊合作因素作為解釋啟發思考影響ERP專案成功與組織績效間關係的主要影響變數。

本研究以2004年營收排名前2000大中，公司有採行ERP系統的企業作為實証研究的對象，有效分析樣本組織共287家。本研究分別以相關分析、驗證因素分析、及 LISREL分析等方法來進行實證並驗證本研究所提出之各項假設。本研究的主要發現為：
1. 整體而言，本研究整體理論模式配置符合可接受的模式適合度檢定水準，表示本研究的理論模型可獲得支持，故這四個變數間確實存在著影響關係。
2. 啟發思考對團隊合作與專案成功均有正向的影響關係，在直接效果方面，啟發思考對專案成功的影響效果大於對團隊合作的影響效果。
3. 專案成功對組織績效具直接影響關係；而團隊合作對專案成功具有直接影響關係，對於組織績效的影響效果，則是透過專案成功具間接影響。由實證結果，專案成功對組織績效的直接效果大於團隊合作對組織績效的間接效果。

關鍵字

組織績效 ； 專案成功 ； 企業資源規劃 ； 團隊合作 ； 啟發思考

並列摘要

Abstract
Shocking by information generation, enterprises were facing market demand changing rapidly. In order to getting competition strengths and increasing the efficiency of information usage, enterprises invest a lot of information budget in ERP system. The project team of ERP implementation is the key success factor. Enterprises think that how to integrate individual department‘s demands, obtain organization staff strengths and form a collaborative project team. If we want to implement ERP system successfully and obtain organization goal performance, we must promote the project team performance. McGrath‘s theoretical system frame investigated team performance and found the team process playing an important function. By collaborative project team, team will attain the sharing goal.

Recent years, enterprises implement teamwork pattern to integrate staff contribution The team leader want to know which leadership model will promote team member collaboration and communication. This study discusses the relation between intellectual stimulation leadership, collaborative project team and organization performance.

We adopt CHINA CREDIT INFORMATION SERVICE, LTD published Top2000-The Largest Corporations in Taiwan which was the only publication in Taiwan that has collected the most comprehensive financial data of the largest corporations and ranked them according to different indicators in order to satisfy different needs. We target at the company which had implemented ERP system as our sample. We adopted correlation analysis, CFA, and LISREL as statistics tools in order to test our assumptions.
The major found of our study as below:
1. Entirely our study frame fit acceptable model fitting indices and obtain statistic support.
2. Intellectual stimulation has positive influence to collaboration and project success. In directive effect, the influence effect between intellective stimulation and project success is larger than between intellective stimulation and collaboration.
3. Project success has direct influence effect to organization performance. Collaboration has indirect influence effect to organization performance. By the empirical study results, the direct effect between project success and organization performance is larger than the indirect effect between collaboration and organization performance.

並列關鍵字

Intellectual stimulate ； ERP(Enterprise Resource Planning) ； Collaboration

參考文獻

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